AVID is committed to providing eco-friendly, innovative solutions with the promise of high professional standards and 100% client satisfaction. Our Mission is to to provide eco-friendly commercial cleaning services at a competitive rate while creating long lasting relationships. We put a high focus on trust, hospitality and quality service.

- Hand selected by Regional VP of Sales & Marketing to run social accounts for ownership- Successfully increased followers and engagement across all social media platforms- Engage with guests to obtain feedback resulting in positive brand influence, increasing sales- Analyze key performance indicators, applying data analytics to drive future strategic planning- Conceptualize, produce and source marketing collateral for client giveaways and tradeshows- Maintain company website and produce internal marketing such as restaurant menus and flyers- Create marketing calendar to ensure seamless execution of new promotions- Analyze and acquire data reports, to assist sales team in booking repeat business- Act as first point of contact to guests, answering inquiries for meeting spaces / guest rooms- Maintain both physical and electronic records of office supplies and inventory purchases- Proactively co-ordinate with departments in hotel to ensure seamless site visit

- Successfully managed the efficient operation of 100 unionized team members- Reviewed staffing levels to meet operational needs and business demand- Assisted Executive Housekeeper with payroll, ensuring all labour costs were within budget- Proactively addressed issues with employees, providing training / coaching where required- Produced constant improvements in guest experience satisfaction metrics by ensuring all issues were addressed in a timely and professional manner- Maintained communication and built trusted working relationships with all suppliers, guests and departments within hotel

- Created various revenue forecast and statistical reports on a daily basis- Assessed and audited rates and rate codes to ensure they were correct and up to date- Created reservations for contracts, tour and travel, transient, and group business- Assisted Events and Sales Team by creating SRP codes, Group Masters, and Weblinks- Communicated with Front Office team, ensuring a smooth transition between the front of house, back of house and third party associates- Communicated rates, rooms inventory and hotel availability to the Sales and Events Department, FIT Tour Operators and OTA’s- Ensured rates are in parity across all operating channels

- Assisted guests with an exceptional experience, including check-in and check-out- Listened, anticipated and understood guest needs- Attended to guest complaints, by performing service recovery through efficiently resolving guest issues and exceeding expectation- Handled and dealt with high profile and demanding guests in a professional manner- Performed night audit duties, prepared invoices, taking various forms of payment and foreign currency exchanges