-Created, analyzed, and managed on time shipment and forward look reports of sealing products using Excel to verify orders were delivered as promised, while continuously achieving the 96% or above on time shipment goal. -Processed a daily average of 50 domestic and overseas customer orders received via phone, fax, and email, using an internal system. Thorough reviewing of the orders incurred an error conversion rate of less than 0.05% due to the acute attention to detail. This included following customer order exceptions, specific ship via instructions, and price negotiations. -Prepared and delivered written and oral customer communications involving: detailed information of products offered, pricing and availability of products, return merchandise authorization requests, quote requests for non-existing product, order status, lead times, substitutions available if needed, and requests for NAFTA certification, to name a few.-Exhibited leadership skills while delegating tasks to team members, while working with other departments when needed, and by answering a large majority of the incoming phone calls.

-Managed a high volume of incoming telephone calls, processed orders and organized sales information.-Scheduled to work the last shift with minimal supervision.-Worked with customers diligently to process information under difficult and time sensitive circumstances.

-Persuaded auto dealerships to pay on aged collections issues.-Trained new employees in job duties, organization skills, reviewing information and other job essentials.-Organized files and information to more efficiently deliver materials to collections clients and improve timing and effectiveness of collections efforts.