Stacy Mcdaniel Email & Phone Number

Monroe, La, Us

United States

• Created engaging content for sales campaigns, competitions, and social media to drive customer engagement and increase brand visibility.• Provided valuable analysis for sales, contests, and community engagement reporting, leading to data-driven decision-making.• Acted as a trusted advisor for customer support interactions, contributing to policy improvements and enhancing customer satisfaction.• Participated in the feedback process for statues from concept to production stages, as well as license and character recommendations and market research.

Monroe, Louisiana Area

• Led a team of 15-20 professionals, including project leads, analysts, order accuracy and sales resolution specialists, managers, and developers focused on remote desktop and process automation for back-office post-sales support• Spearheaded reporting initiatives to optimize KPI tracking and performance management and enhanced performance metrics through targeted improvements and advanced reporting methodologies.• Conducted cost-benefit analyses to assess and implement process improvement strategies.• Collaborated across teams to identify automation opportunities, driving process efficiencies and achieving an estimated cost reduction of $850K in 2023.• Partnered cross-functionally to define and refine workflows.• Directed audit processes for work items and order corrections to maintain accuracy and compliance and oversaw the review and resolution of sales disputes, ensuring adherence to guidelines.

Monroe, Louisiana Area

• Oversaw application and process development for reporting, compensation, coaching, and sales dispute resolution.• Administered compensation payouts using the internally managed PAID system, processing over $25M annually for more than 3,000 participants.• Designed and maintained over 3,700 employee scorecards to support coaching, performance evaluation, and management initiatives.• Led a team of IT professionals responsible for maintaining internal databases and servers that support reporting, compensation, and other critical functions.

Monroe, Louisiana Area

• Directed project management initiatives by defining requirements, prioritizing new projects, and acting as the primary liaison between customers and internal teams.• Developed and managed daily sales and recognition reports for the Consumer and Small Business divisions.• Oversaw final compensation processing and prepared payroll files for seamless execution.