Technical Services Group October 2006 – September 2017 Internal support role for Help Desk personnel, providing an escalation point for problems related to application deployment/performance, database performance, network troubleshooting problems, Active Directory and GPO deployment and disaster recovery and disaster planning. Configurations deployed in this time frame included support of implementations utilizing Oracle 10g to Oracle 12c databases as well as MS SQL 2008 to MSSQL 2016. The supported applications were deployed on VMWare 5.x, Hyper-V 2008R2 and Hyper-V 2012R1/R2 OS platforms.Citrix XenApp 6.5 and XenApp 7.x platforms were also deployed and supported in fulfilment of this role.Selected AccomplishmentsAnalyzation and development of a Portable Applications platform for use by internal personnel to troubleshoot applications, network and database performance issues.Research and testing of 3rd Party tools, such as SolarWinds database performance analyzer for MSSQL to troubleshoot application and database performance heuristic data for historical reporting.Research and investigation of 3rd party tools to create script libraries for troubleshooting both Oracle and MSSQL databases (TreePad X).Creation of documentation for internal personnel utilizing Microsoft Compiled HTML tools and EBook creation tools.

Technical Services Group September 2001 – September 2006Travelled 60% of the time, both domestically & internationally, providing best-practice recommendations, disaster prevention/recovery planning, technical consulting and integration in support of Command Alkon hardware and software products. Configured, deployed, & supported LAN/WAN project implementations on Wintel Servers, thin clients, Windows workstations, printers and a range of applications in a LAN & WAN based environments. This included implementations of Windows Terminal and Citrix Servers from CitrixMetaFrame XP to XenApp 4.5 32-bit.Configurations deployed in this time frame included support of implementations utilizing Oracle 8.05 – Oracle 9i databases as well as MS SQL 7.0 to MSSQL 2005. The Technical Services team was responsible for all OS and database support for customers who chose to carry support agreements with the company. This included support services that ranged from capacity/performance planning to server/database recovery in most situations.Selected AccomplishmentsCertification for Citrix Presentation Server 4.5 Administration

Internal IT/MIS Manager October 1998 – September 2001Supervised internal IT personnel and managed internal server farms including Novell servers, VAX servers and Windows NT 4.0 servers.Assisted company personnel with a variety of related applications on a variety of supported hardware platforms.Supported Help Desk personnel as an escalation point for older platforms (VAX/VMS).Managed transition/migration of server platforms from Windows NT4 platforms to Active Directory 2000/2003.Developed server and workstation patch-management strategies and policies.Instrumental in upgrading older platforms (internal and customer networks) to be Y2K compliant for older, supported platforms (VAX/VMS & Alpha VAX/VMS).Selected AccomplishmentsReceived the annual “President’s Club Award” for accomplishments related to Y2K remediation efforts, for both internal and external customers.

Command Alkon Senior Technical Services Lead/Consultant, March 1989 – October 1998Product Implementations Group March 1989 – October 1998Travelled 80% of the time both domestically & internationally providing best-practice recommendations, disaster prevention/recovery planning, technical consulting and integration in support of Command Alkon hardware and software products.Configured, deployed, & supported LAN/WAN project implementations on DEC/VAX servers, Terminals, Windows workstations, DOS workstations, printers and a range of applications in a LAN & WAN based environments utilizing proprietary protocols, (DECNet, LAT, ZNET, TCP/IP) in both Analog and Digital networks.Selected AccomplishmentsSet and held the company record for the “Employee of the Month” award for service to internal/external customers.Developed the internal Technical Services team to oversee infrastructure and implementation of customer projects. Co-lead of a team of five Technical Consultants.

Rinker Materials System Administrator / Application Consultant - May 1988 – February 1989Systems Administrator and Integrator for WAN network spanning continental USA.Internal support for Systems and Applications deployed and integrated on VMS and IBM PC platforms.Secondary support for Telecommunications network involving switched networks and VCX switches interconnecting WAN sites.Supported Command Alkon 3GL Concrete dispatching, tracking and reporting software.Responsible for Administrating and securing OS and applications resources within network infrastructure under VMS.Selected AccomplishmentsSecured access to applications and network resources.Developed auditing policies for WAN/LAN network and software resources.

Command Data Customer Service Representative and Implementations Group – January 1986 – February 1989Provided Customer Support for Applications under RSTS/E Version 9 (16-bit) and VAX/VMS Version 4.5 – 5.1 (32-bit) platforms.Traveled 60% of the time implementing and upgrading supported applications under VAX/VMS 32-bit platforms and proprietary software onDigital Equipment Corporation’s hardware platforms.Included configuration and shipment of systems and hardware to be deployed in turn-key environments in remote WANS.Selected AccomplishmentsDeveloped and standardized startup scripts and system maintenance scripts under VMS DCL scripting language.

Command Data Systems Operator and Applications Integrator - October 1980 – January 19853rd shift night operator for Time sharing environment. Responsible for job stream processing, systems backups, systems maintenance, source-code archives, application upgrades/transfers to remote customers. Supported systems included DEC PDP 11/70, and PDP 11/44 systems deployed under DEC RSTS/E versions 7 and 8.

First Alabama Bank – Systems Operator - January 1979 – October 1980Responsible for job-stream processing on IBM 386 / IBM 486 systems.Responsible for printing/collating reports, statements and account information on a nightly basis.Responsible for nightly backups of datacenter disk drives.