-Manage the performance and output of the team and mentor staff.-Develop strategy to accomplish departmental goals and increase training program success.-Manages the activities related to various training and educational programs.-Assess and identify individual or group training needs.-Ensure the training program is continually enhanced to meet the evolving needs of the business.

-Analyze training program effectiveness to submit reports and recommendations to management.-Own, develop and execute a strategic, cross-functional design to increase performance and productivity by providing integrated content, training and coaching.-Cross functional communication across all departments as it related to training curriculum-Develop assessments to measure effectiveness of the curriculum and learner performance, integrating results into new and existing curriculum.

-Manage day-to-day performance of the sales team members and deliver performance reviews.-Ensure adherence to the sales process.-Hit all performance target numbers for new and existing clients (conversion, revenue and others determined by the company)-Continually coach and develop staff to ensure success and improved results, and implement performance plans. -Work with sales leadership to generate ideas for sales contests and motivational initiatives.

Developing Quality Standards: Establishing quality control procedures and standards to ensure products or services meet regulatory requirements and customer expectations.Implementing Compliance Programs: Developing and implementing compliance programs to ensure adherence to regulatory requirements and industry standards.Auditing and Monitoring: Conducting audits and inspections to assess compliance with quality standards, regulations, and company policies.Documentation Management: Maintaining accurate documentation of quality control processes, audits, and compliance activities.Training and Education: Providing training and education to employees on quality standards, compliance requirements, and best practices.Risk Management: Identifying potential risks to quality and compliance and implementing strategies to mitigate them.Continuous Improvement Initiatives: Leading continuous improvement initiatives to enhance quality processes and systems.Cross-Functional Collaboration: Collaborating with other departments such as operations, learning & development and regulatory affairs to ensure alignment on quality and compliance objectives.Responding to Non-Compliance Issues: Investigating and addressing non-compliance issues, implementing corrective and preventive actions as necessary.Staying Updated: Keeping abreast of changes in regulations, standards, and industry best practices to ensure ongoing compliance and quality improvement.