I'm a Customer Experience management professional who is passionate about differentiating my organization and my brand in highly competitive landscapes and evolving customer expectations. With visionary leadership, focus on critical variables, leveraging data, process, and technology, I create new value for stakeholders and elevate the employee and customer experience for improved business outcomes.I'm successful at aligning leadership and front-line teams with company values by creating a results-oriented environment and instilling a sense of pride for business ownership in employees at all levels. I'll translate business acumen into cost reduction, increased productivity, customer and employee retention, and the highest levels of customer satisfaction. Skilled at message discipline, flawless execution, continual process evaluation, strategic methods and procedures, coupled with a foundation of integrity and core values.My craft is building and leading teams that provide world-class service. My goal is to turn team members into extreme customer advocates and customers into raving fans. I am the person that you want on your team when the way people "feel" about your company is just as important as the products you make or the services you provide.I thrive on collaborating with teams and stakeholders to define our vision of success, plot our roadmap, mobilize forces around the objective, build momentum, and celebrate milestone successes.I have succeeded in highly strategic roles, mapping the customer journey, and designing CRM initiatives to deliver material gain in revenue, retention, and customer satisfaction. I am also an experienced tactician that manages customer-facing operations to deliver improved efficiency, KPI results, and employee satisfaction.My success as a leader is understanding both the here and now, along with the aspirations of my customers, employees, and stakeholders and leading the daily charge to realize those aspirations.Global & International Experience - Communications - Continuous Improvement - Employee Engagement Vendor Management - Project/Program Management - Mentoring - Issue Escalation & Resolution Financial Reporting - KPIs - Workforce Management - Customer Sentiment - P&L Ownership - ERPVoice of the Customer (VOC) - Training & Development - Client Relationship Management (CRM)Business Development - Resource Management - Risk Detection & Avoidance - Client Retention Third Party Content Provider Integration - Forecasting Management - Supplier Relationships - SaaS