Stacy Ottaway Email & Phone Number

• Lead Product ManagerLed strategic portfolio simplification, cost reductions and savings within Global Vendor Management, and project management of key initiatives with product management.
• Maintained biannual product rationalization which captures leadership alignment on product designation, influences capital planning and considers products for retirement.
• Captured and categorized gaps in products and expense budget concerns, enabling internal cost savings by improving sunset date to 2025 from 2027, resulting in $6M+ savings.

• Lead Product ManagerImplemented the Scaled Agile Framework (SAFe) to expand AT&T's product offerings into a $500 million business, with a focus on enhancing both customer and seller experiences.
• Crafted business justifications for funding requests, devised tailored solutions for customer-specific requirements, and introduced new features, thereby attracting around 30 new customers per year.
• Led development teams in the capacity of an Epic Owner/Product Manager, responsible for creating epics and prioritizing the backlog with the Product Management Team, resulting in reduction of ~20 customer support.

• Applications DeveloperManaged the Customer Asset Management System for $100M business, which involved generating reports, managing customer claims, and device tracking to enhance the overall customer experience.
• Authored knowledge-based articles to guide users in utilizing the ServiceNow portals.
• Cultivated relationships with repair centers to ensure swift, efficient device repairs and the delivery of high-quality products to customers.
• Addressed ServiceNow issues, including troubleshooting workflow problems, updating workflows, generating reports, and providing hands-on and remote assistance to end-users, as needed.

Dallas/Fort Worth Area

Database AdministratorProvided program management, data analysis and report development for the $274M Dallas Love Field Modernization program.

Degree: Bachelor Of Arts, Media Arts

Degree: Associate, Computer Science