• Monitoring of incoming and outgoing messaging to guests to ensure consistent, five-star guest experience across 20 unique multi-million-dollar rental properties• Hiring & Training of all new customer service new hires• Review of reports to ensure all reservations meet owner expectations • Backend management of VRBO, AirBNB, Booking, and TripAdvisor platforms to ensure property detail and pricing integrity• Maintain active database of information related to each home serviced• Contribute to MailChimp and Social Media campaigns based on availability, new home launches, and customer input

• Responsible for optimizing inbox delivery rates through monitoring email sender reputation and responsible list hygiene. • Design, revamp, and A/B testing of email templates, including writing copy for all emails and associated landing pages. • Update of all existing email templates and servers for SPF, DKIM, and DMARC compliance. • Coordinate email sends with social media postings to reach maximize audience and encourage engagement. • Determine target audience for email sends to result in highest inbox reach, opens, and clicks. • Analyze data to ensure optimum success of campaign and all future campaigns.• Experience with SQL Query language to store, manipulate, and retrieve data in relational databases

• Provide technical and non-technical support to a global affiliate network. • Assist with the creation and implementation of new marketing tools including real-time API's, WordPress plugins, HTML5, and other utilities. • Updated marketing strategies to increase traffic conversions. • Monitor affiliate network to ensure the highest quality of end-user signups.• Experience with SQL Query language to store, manipulate, and retrieve data in relational databases• Coordinate with multiple departments to ensure deployment of creative materials within deadline constraints• Network with new affiliates to produce promising new leads on new sources of traffic• Connect with affiliates via email, social, and conferencing software to work on individualized strategies and tools

• Provided front-line technical and non-technical support for users migrating to a new Groups platform.• Trained and supervised five employees to assist with 24/7 support for end users. • Identified areas where Groups could be more user friendly and assisted in implementing these changes. • Worked with marketing to develop a plan to monetize the platform from ad revenue (CPM and CPC). • Assisted developers with the on-going QC of the platform, documenting bugs and issues for correction.

• Managed a team of 15 employees who reviewed thousands of transactions in real-time. • Worked directly with our CFO and billing department for implementations of new policies and procedures to prevent identify theft and true-knowledge fraud, saving the company thousands of dollars. • Developed real-time and time-sensitive reports to allow the department to monitor transactions for any irregularities. • Worked to ensure that employees were happy and focused, offering regular training to ensure everyone was up-to-date on policies as well as changes in the internet landscape

The Wild Hunt is a daily online news journal focused on news and commentary relating to modern Pagan, Heathen, Polytheist, and other minority religions. • Manage and maintain existing social media presence• Review community outreach and provided suggestions to encourage more interactions• Coordinate with team to conduct subscriber drivers• Develope promotion strategies to expand social media reach and to increase page views to the main site• Work with promotions team on development of brand awareness and to enhance our online reputation

Mystic South LLC hosts the annual Mystic South Conference in Atlanta, GA. Mystic South is strongly committed to sponsoring an event that reflects and embraces the diversity of peoples and religious practices, both past and present, that make-up the Southern Region of the United States. • Redesign and maintenance the Conferences website and blog on WordPress• Migrated site from WordPress to private servers• Compile, compose, and disseminate information through various social networking platforms• Implemented and maintain event registration software• Provide real-time application submissions for volunteers and attendees• Monitor marketing and site performance utilizing Google Analytics• Enhancement of on-site SEO

Everglades Moon Local Council is part of Covenant of the Goddess, a nationwide organization of Witches and Wiccans. EMLC represents members located in Florida. • Site maintenance and design• Manage and provide content for various social networking platforms• Site Optimization and SEO Services• 2014-2017 Head Coordinator of annual Turning the Tide weekend gathering