Stacy Radzinski Email & Phone Number

Leading operations for a premier independent testing company serving the automotive, light truck, bus, off-highway, and military vehicle sectors. Driving efficiency, optimizing processes, and supporting our team in delivering exceptional testing and engineering services to over 200 customers worldwide.

Directly manage operations that support the company's Testing, Inspection and Certification services at seven Detroit area locations. Operational departments include Technical Report Writing, Administration, and Environmental and Social Governance. My critical focus is on enhancing each department's performance levels via operational discipline and efficiency. Of equal importance is preparing to quickly and profitably increase the scale of their services as our business grows.

Warren, Mi

Develop, establish, and maintain KPI’s to keep technical report writing staff on task throughout the billing cycle.5S Coordinator and Procurement Champion for (4) Element Warren facilities. Conduct new hire orientation/on-boarding for all (7) MI locations.Work with managers and supervisors to educate and enforce the CCM “Customer Centric Model”.Provide training proactively to employees.Perform audits against our CCM, quality system and KPI’s that have been set in place.Lead weekly meetings with report writers to review KPI’s and establish open communication within the group. Respond to NCR’s related to this group.Review technical documents e.g. test standards, specifications, drawings, etc. and facilitate implementation.Liaise with customers by identifying, communicating, and resolving issues.Ensure that the team receives continued cross training, to allow a more efficient working environment.Manage the company credit card and purchase orders.

Wixom, Mi

Process quotes based on customer request acting as liason between operational fulfillment and customer need.Follow up on quotation activity for all quotations and report out on a monthly basis. Respond to customers inquires with regard to delivery and pricing as required.Use tools specific to lead follow-up and customer database maintenance. Participate in distribution of customer satisfaction surveys. Evaluate client feedback to maximize client satisfaction. Work to meet the near and long term sales plans for specific product lines. Participate in the formulation of the annual sales projections for upcoming year. Mine existing customer database for opportunities; re-engage dormant or former customers.

Troy, Mi

Schedule and lead employees within the pre-surface department which includes, and not limited to, tray up, data entry, lens inventory, lens pick, outsourcing Rx orders and routing work to manufacturing. Ability to develop a general understanding of Rx order entry, auditing Rx work for accuracy, new product training, and managing work flow and production within data entry. Handling of the outsource Rx orders, which includes, transmitting, auditing trays, receiving orders, and routing to lab. Manage and maintain lens picking, staging work for manufacturing, lens stock inventory, cycle counts, stock outs, and lens audits of usage, product returns and defective materials. Inter-department communication skill, able to cross boundaries to express ideas and concerns regarding work flow, staffing, production concerns or customer service issues.Capable to train, coach, and counsel personnel with the mindset of developing their individual strengths and abilities to meet company goals.Ability to prioritize department staffing, duties, and needs in an effort to meet lab and operational production goals on a daily basis.

Troy, Mi

Collaborated with management and supervisors in Kazien events to ensure smooth work flow and efficient organization operations.Assisted with inventory counts and updating quantity on hand. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Manually input all orders (faxes, phone orders and mail) into DVI program for processing.Review and edit manually entered orders to ensure accuracy on information and billing.Review and edit orders received via the Internet to ensure accuracy.