Stacy Robert Email & Phone Number

Peabody, Ma, Us

Customer Service Manager- Manage Customer Service Representatives- Determine customer and department needs by assisting customers and staff on a daily basis, holding meetings, conducting surveys, implementing new or updating old practices, and collaborating with other departments - Improve customer service experience and overall customer satisfaction by engaging with customers, implementing live chat and text services, updating online customer portal and methods of communication with customers, and being responsible for all customer issues and solutions - Responsible for answering all emails, calls, chats, or inquiries in a timely manner while providing all necessary information- Run reports and send reminders (i.e. payment reminders, rooming list, trip information, etc.) to customers- Create high school reservations while maintaining all high school and college reservations and accounts.Onsite Cancun Program Manager- Manage onsite team of 30-50 staff- Train, educate, develop, schedule, and supervise staff; Oversee and assist with all aspects of onsite program such as orientations, check-in, day and night events, etc.- Ensure operational goals are met, purchases are delivered, issues resolved, and customers are satisfied- Analyze overall program to identify program strengths, weaknesses, and opportunities; continually address improvements with office and onsite teams; collaborate to implement changes

St. Louis Park, Minnesota, Us

Oversee all Front Desk operations such as answering incoming and in office phones, emails, faxes in a timely and respectable manner. Responsible for dealing with vendors and ordering office, break room, and kitchen supplies. In charge of corresponding with different programs transportation needs and creating calendar for transportation and program staff. Front and face of Perspectives. Readily available for any new projects, help, or questions that clients or coworkers may have.

New York, Ny, Us

Peabody, Ma, Us

Liaison between customers and managers. Greeted customers warmly, ascertained problems, analyzed requests, and provided information. Performed transactions, corrected records, and adjusted errors on online database. Responsible for 24hr. emergency phone, and solving issues efficiently and circumstantially.

Red Wing, Minnesota, Us

Worked alongside lead teacher to develop, organize and manage curriculum and activities for preschoolers three to six years old. Worked with lead teacher to enhance classroom environment and education. Provided personalized support to children with special needs to improve social, emotional and cognitive skills in classroom. Prepared computer documents for lead teacher.

Trained and developed confident, caring and hard-working gymnasts using creativity and strong organizational skills with close attention to detail. Coordinated with fellow coaches and staff to implement strategic practices to improve individual gymnast’s skills. Organized competitive meets and team functions.

Greeted and provided knowledgeable answers to clients and guests regarding programs and community updates. Acted as front-line informant for clients and staff. Answered and transferred phone calls. Prepared letters for mail to clients and community. Responsible for an assortment of other duties such as managing signs, filing, collating, delivering messages and basic clerical duties.

Washington, Dc, Us

Brought new ideas and thinking to field trips, family and center events, daily schedules and mealsbetween three HeadStart classrooms.* Communicated with volunteers, parents, teachers and staff.* Assisted with details and management of classroom curriculum, activities, play and discipline.