Stacy Robinson Email and Phone Number

- Primary and direct contact with customer by providing optimum level of proactive service to all customers.- Deal promptly, constructively and fairly with customers to resolve problems and complaints striving for equitable resolutions.- Work closely with sales team, technical development, programming, accounting and production to ensure smooth communication and work flow regarding customer requirements.- Accumulate and interpret service and product requests from clients and assure the end result is successfully accomplished.- Provide excellent level of service to all customers resulting in continued company growth and profitability. - Routinely handle multiple tasks/projects at one time and constantly follow-up and provide status updates.

- Organized auction-sponsored hospitality and charity fundraising events.- Responsible for creating, adapting, and implementing monthly and quarterly locally customized and corporate-driven promotions within terms of each account’s standards and criteria.- Participated in corporate driven round table discussions to promote employee relations, training and development, diversity management and workplace safety.- Initiated best practices for the auction including establishing a marketing committee, a recycling program, and new employee orientation tours.- Constructed proposals and presentations for department managers, which helped attract prospective accounts including BMW and AmeriCredit. - Prepared and administered marketing program budgets, including identifying cost-saving opportunities and cost-benefit analysis.- Built positive account relationship by providing excellent customer service through meeting contractual obligations, coordinating operational logistics, and managing and resolving account issues.- Collaborated with department managers to identify objectives for customer promotions.- Created and coordinated content for company website and quarterly newsletter.

- Served as liaison between Mercedes Benz Financial account representatives and Manheim team, and was responsible for overseeing day-to-day operations for the auction’s largest volume and most prestigious customer.- Maintained and updated knowledge of all state and local laws pertaining to title changes. Ensured that all sales records and files were maintained systematically and in compliance with law and contract requirements.- Cultivated on-going relationship with account representatives and outside vendors and resolved issues in a timely manner that was both beneficial and fair to all parties. - Reviewed and verified information on post-sale evaluation and expense summaries.- Submitted weekly account reports to the sales, operations, and general managers.

- Completed a twelve month training program with rotation through all departments to gain knowledge of how the company functions as a whole.- Assisted human resource manager with daily operations including conflict resolution, reviewing benefit and insurance packages with new and current employees, recruiting and hiring and performance evaluations.- Prepared, organized and led various departmental meetings to discuss and review professional advancement plans, employee moral and over all work environment.- Managed four live auctions and a team of over 200 employees during each event.- In charge of auction lot operations for one month with duties including supervising over 100 employees, moving vehicles to and from designated areas in preparation for the auctions, checking in all vehicles, and controlling various security matters.