Manager, Administrative Services
Current• Project Work: Partnered and created an effective executive assistant team of approximately 96 team members with multiple business areas. • Lead a team of 44 Executive Assistants supporting 350+ senior leaders. • Facilitate performance tracking, along with career planning. • Partner with business executives to ensure optimal support. • Tracked the executive alignment with over 350 senior leaders. • Deliver effective communications to senior leadership across the enterprise. • Deliver optimal efficiency and smooth operations. • Set clear priorities to the EA team by providing support services as needed. • Serve as a point of escalation when appropriate. • Administrative responsibilities to include hiring, termination decisions, coaching and development. • Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary. • Participate in the development and monitoring of long- and short-range staffing plans and ways of monitoring customer feedback. • Evaluate trends, feedback, and business initiatives and changes and ensure appropriate planning, training, and allocation of resources to successfully achieve desired performance objectives.• Identify and launch training and other development tools to enhance service delivery and the customer experience.• Communicate effectively, both in person and virtually, to all levels in the organization both internally and externally. • Manage on-boarding and training for new hires and transferring of employees.
