Liaison for Customer Service Supervisor for issues regarding customer related issues, software application, hardware and call center discrepancies. Main Support for the Linked games staff on a daily basis; assisted with training and development. Provide Division of Gaming regulated/required requests and information in a timely manner.

Helpdesk Lead Support role that performs a variety of linked games monitoring, games configuration, jackpot configuration, service support for new installations, removal and game conversions; while adhering to internal controls and regulatory requirements. Perform network monitoring and troubleshooting. Log customer game issues using Seibel customer relationship manager and dispatch field service according to jurisdiction. Assist with training and development of linked games support staff. Provide Division of Gaming regulated/required requests and information in a timely manner.

Lotus Notes E-Mail Administrator, E-Mail Spam filteration, Help Desk software support, PDA cell phone support, DataMagine (document imaging) Administrator, Marsh Stars (Risk Management tracking) Administration, provide technical support, software and hardware installation, design computer policy standards, monitor systems, collectively design, compose and present executive power point presentations for three properties

Plan and coordinate all Lotus Notes training activity, email request and installations. Set up, documented, maintained network active directory, and generated file replication of user network documents. Installed and maintained network and user Symantec anti-virus, including virus removal. Created and trained both report providers and end-users with a network Web Page Report system for Executives to obtain informational and financial reports in the effort to have the company go paperless. Instituted and maintained the network PC inventory system. Provide technical support and maintenance to the tri-property Human Resources Document Imaging System. Installed, tested and provided technical support for the Risk Management Stars Claim Management network application. Train, test and support company standard word processing and spreadsheet applications, Desktop Publishing, in-house developed applications and various communications software. Select training materials and develop curriculum for in-house training programs. Identify problems and inefficiencies in user areas and recommend solutions. Help develop company policy and standards for usage on personal computers and software.

Continue duties as Hardware Specialist with additional responsibilities. Plan and coordinate all PC training activity. Train and support company standard word processing and spreadsheet applications, in-house developed applications and various communications software. Select training materials, support Desktop Publishing, and develop curriculums for in-house training programs. Liaison for end user department requests for hardware and software. Test and evaluate PC applications and create documentation. Troubleshoot PC hardware and applications (both in-house developed and commercial) software. Identify problems and inefficiencies in user areas and recommend solutions. Help develop company policy and standards for usage on personal computers and software. - Promoted August 1990 Hardware Specialist, Continue duties as Hardware Technician, with additional responsibilities and projects on an as needed basis. Some projects included were installation, configure and test of OS/2 Version 2.0 IBM Token Ring connectivity and various OS/2 applications. Test and evaluate various clone computers. Set up a communication configuration of a local area Ethernet network at Trump Regency to the IBM AS400 midrange located at Trump Plaza. Configure an electronic sign for the casino floor to be used for special promotions. Maintain other small local area networks. Install, configure and train internal computer software packages. Research and write purchase requisitions for all personal computer hardware and software for departments.Hardware Technician - Set up, install, repair, modify, upgrade, troubleshoot and configure all personal computers, printers, and data processing equipment. Help the Special Projects Department credential special events.