Stacy Scott Email & Phone Number

Responsible for preparing flight paperwork eg...flight release, fuel sheet, payload, CLR for each flight outgoing.Communication with Flight Crew while on ground.Ramp duties ex) chocks, power, air, load unload, park, as necessary.De-ice/Anti Ice certifiedComplaint with all regulations

Reservation SalesVendor Transfer SalesCustomer ComplaintsAssisted with all general questions regarding flights, itineraries and flight pricing.Time ManagementDOT compliance

Prepare letters, Memos, reports as neededMaintain technical correspondence, employee records, all departmental files and dataMaintain and update all time and attendance records using KRONOS and coordinate with payroll departmentCoordinate personnel related work, training and travel schedulesGeneral Administrative duties and supportLiaison to outside service providers and contract companiesAssisted with investigations (article 18) and maintained recordsWorked with HQ department head to implement local safety standards.Assisted MX trainer with SMS Manual updated and facilitated training as needed.Maintain confidentiality due to sensitive nature of companyMultitasking and prioritizing as needs arise

Inbound Calls and assist customers as needed with reshipping or refunding, placing orders as needed.Manual refund processing as needed during peak seasons.Completed and Solved BBB complaints.Tier 2 Associate assisting newly hired employees with best practices and confidence to be successful.Respond to TEAMS channels for support as needed.High sales average and exceeding time management numbers.

Prepared flight schedules as neededCreated and track delay reportsCreated in house training program for new team membersWorked on ECN’s as needed with Quality ManagerUploaded maintenance workpacks daily

Take inbound calls for cardholdersAssist in payments, disputes and all other issues as neededProcess applications for accounts

3.8 Gpa, Insurance

3.5 Gpa, Real Estate

Academic Diploma