Stacy Shypko Email & Phone Number

- Developing and maintaining strong relationships with broker clients to understand their needs and ensure satisfaction- Addressing broker inquiries, concerns, and feedback promptly and effectively- Acting as a liaison between brokers and internal teams- Gathering feedback from brokers to identify areas for improvement and enhance service delivery- Identifying opportunities in transportation services to existing broker clients to drive revenue growth- Implementing strategies to ensure broker retention and loyalty

- Address client inquiries, concerns, and feedback promptly and effectively- Offer support and guidance to clients throughout their engagement with the company- Monitor client satisfaction metrics- Implement strategies to ensure client retention and loyalty- Collaborate with internal teams

Des Plaines, Illinois, United States

- Connecting shippers with reliable transport services- Negotiating cost-effective transportation rates- Managing tracking processes, ensuring full visibility- Resolving comlications in order to prevent delays- Building and maintaining strong relationships with customers and carriers

Chicago, Il

- Lead and supervise dispatching team for driver assignments- Develop efficient driver scheduling strategies for timely deliveries- Implement processes to optimize route planning and minimize delays- Collaborate with cross-functional teams to enhance overall operational efficiency- Provide guidance and support to the dispatching team for effective driver management

Chicago, Illinois, United States

- Efficient logistics planning ensuring timely deliveries- Managing relationships between drivers, brokers, and management- Rapidly solving problems and adapting to changes in routes or schedules, considering fast-paced environment- Strong negotiation skills to secure profitable rates- Highest RPM 2021- Highest Gross 2022

- Achieved 70% increase in revenue through strategic campaign optimization and performance tracking- Successfully exceeded KPIs by 55%, resulting in significant revenue growth- Implemented retention strategies that resulted in a 25% increase in affiliate partner engagement- Developed and executed targeted campaigns that improved customer retention rates- Led a team that achieved a 40% reduction in churn rate through proactive affiliate management and personalized support

Ukraine

- Developing strategies to enhance customer retention- Building strong relationships with customers to encourage loyalty- Identifying opportunities for upselling and cross-selling- Collaboration with other teams to improve the customer experience- Collected and analysis of customer feedback for continuous improvement and business growth

Ukraine

- Assisting customers with inquiries regarding their orders- Providing timely and accurate information about prescription products- Resolving customer concerns and issues with empathy and professionalism- Processing refunds, returns, and exchanges in accordance with company policies- Collaboration with cross-functional teams to ensure smooth operations and customer satisfaction