• Lead team of 3-4 manager level employees (Operations and Sales) and 25-50 front line employees• Utilize operational, financial and personnel KPIs designed to enhance the customer experience from bidding to production• Foster the development of a safety culture within the branch while creating a safe working environment for all employees• Conduct investigations and implement action plans related to incidents involving GPI employees, equipment and client sites• Ensure that Ground Pros quality standards are met on all Naperville client sites• Leverage key performance indicators to increase operational and sales efficiency including safety metrics, labor hours management, drive time and routing optimization, fuel utilization, client response time, Enhancement sales conversion rate, etc.• Partner with Human Resource Manager to support recruiting, onboarding and training of employees• Cultivate an inclusive employee environment by providing coaching and guidance while promoting employee accountability• Participate in the development and administration of the branch’s budget building and oversight processes• Own client and account management for key Naperville landscape and snow accounts• Strive to optimize branch gross margin performance

• Manage base maintenance portfolio $1,000,000 annually• Identify enhancement and ancillary service sales opportunities through property walk throughs with clients• Develop enduring, positive relationships within client portfolio based upon clear and frequent communication, mutual trust and ability to meet the customer needs• Develop win-win opportunities for the customer and the company• Proactively manage properties by inspecting and locating problems in the landscape prior to customer notice and communicate issues with corrective solutions within budgetary parameters.• Works directly with all departments as a liaison for the customer to ensure client expectations are met• Prepare proposals, designs, budgets, and presentations• Prepare internal work orders for production • Manage snow portfolio in winter season – account management and customer service• Maintain and assist in meeting company profitability goals• Consistently exceed established sales goals for enhancement and ancillary sales• Create "Raving Fans"!

Jane Hamley Wells works with leading designers and manufacturers from around the world to provide to the North American marketplace high-quality, high-style classic modern furniture for outdoor and indoor residential and commercial applications.• Demonstrate experience and success in managing complex customer order and project scheduling processes including: - 100% accurate order entry-management and issuance of customer proformas - Vendor Management COM and graded-in upholstery tracking and oversight, factory production scheduling, timely customer billing, warehouse order picking oversight, domestic delivery scheduling - Scheduling/tracking of international shipping/logistics programs, oversight of 3rd-party forwarders• Demonstrate ability and experience in developing and implementing internal systems and processes that ensure the on-time, on-budget completion of all orders• Experience in managing budgets to ensure profitability• Detailed understanding of and experience in the project design and development process as practiced by large design firms and corporate development companies• Experience and ability to develop/generate internal reporting documents in the corporate professional environment

• Calculate price structures of estimates for potential landscape and hardscape projects to achieve competitive profits, approximately 700 per year• Contract accepted estimates for clients and maintain contact throughout job process from start to finish• Contracted multiple $5,000+ job work for various clients each month• Design and management of all visual advertisements for company; maintain company website• Manage seasonal events for fall decorations, Christmas tree sales, and all related advertising• Scheduling meetings and estimates for company owners

• Educate customers on all Calphalon® products• Analyze business goals and objectives, creating, monitoring and adjusting action plans to ensure all goals are met and/or exceeded• Achieved top ADS throughout the store multiple times

• Gather basic background, statistical and financial eligibility information and prepare these in reports for attorney review• Implemented organized systems for intake process and assisted Volunteer Coordinator when needed

• Format school handbooks (elementary through university levels) using Adobe InDesign• Efficiently proof handbooks for submission• Meet team goals weekly for optimal production