• Effectively & independently plans, prepares, delivers, monitors and evaluates swimming lessons.• Follows the STA International learn to Swim Programme. • Experience in planning & delivering pre-school lessons.• Fully trained & delivers the Water Safety Award.• Excellent communication skills, providing feedback and advises on progression to both children and their parents/guardians.• Identifies participants’ abilities, encourages, provides explanations and demonstrations and corrects faults in techniques to identify ways to improve performance.• Regularly assesses each participant’s ability and progress to arrange for the appropriate certificates to be awarded. • Supervision of customers in the swimming pool and surrounds, making sure safety standards are followed and undertakes risk assessments.• Full commitment to all sites policies and procedures, including equal opportunities, safeguarding children, health and safety, data protection etc

• Effectively & independently plans, prepares, delivers, monitors and evaluates swimming lessons.• Full awareness and trained in delivering the Swim England (ASA) learn to Swim Framework & School Swimming Awards• Fully trained & delivers the Water Safety Award.• Excellent communication skills, providing feedback and advises on progression to both children and their school teachers.• Identifies participants’ abilities, encourages, provides explanations and demonstrations and corrects faults in techniques to identify ways to improve performance.• Regularly assesses each participant’s ability and progress to arrange for the appropriate certificates to be awarded. • Supervision of customers in the swimming pool and surrounds, making sure safety standards are followed and undertakes risk assessments.• Full commitment to all sites policies and procedures, including equal opportunities, safeguarding children, health and safety, data protection etc

• Delivering exceptional customer service through leading by example and full commitment to company visions and values.• Sole responsibility of site P & L, achieving £3.7 million profit. • Multi-site operational management experience and high performance in the following High Street Brands- Costa, Burger King, Greggs, M & S Simply foods, Harvester, WHSmith, BP, West Cornwall Pasty, Krispy Kreme.• Managing all aspects of HR and employee relations including Recruitment, Disciplinaries, Promotions, Grievances & Appeals.• Recruitment, development and progression of management team.• Full compliance with Health & Safety, Food Safety, Fire Safety, Fuel safety and DSEAR regulations, Adult Gaming and Alcohol laws- including completion of daily & weekly checks, risk assessments & monthly audits.• Liaising with external bodies- EHP’s, Fire Officers, Petroleum officer• Achieving site KPIs measured through a balanced scorecard.• Daily management of NPS measures and actioning of customer feedback using CRM software to identify and prevent any re-occurring issues.• Building rapport with the local community through Moto in the community trust, adopting local schools and local charities.