Worked as a customer service representative in a temporary to hire position exclusively at United HealthGroup. Only employee from the agency who received 100% Quality scores at UHG for the entire contract period. Hired for a permanent position at end of contract.

Consumer lending acquisitions advisor: auto loans, RV loans, boat loans, leisure vehicle loans, secured personal loans, unsecured personal loans, CD loans, refinancesCross selling and up selling, member satisfaction

Handling customer concerns, processing policy changes and customer requests, customer retention, providing full account reviews, discuss deepening relationships between customers and the company, educating members on property and casualty policies (auto, tenant, home owner, dwelling fire, inland marine, and umbrella insurance policies). Experience with consistently meeting and exceeding peer metrics on Average Handle Time and Quality Control measurements, securing confidential information… Show more Handling customer concerns, processing policy changes and customer requests, customer retention, providing full account reviews, discuss deepening relationships between customers and the company, educating members on property and casualty policies (auto, tenant, home owner, dwelling fire, inland marine, and umbrella insurance policies). Experience with consistently meeting and exceeding peer metrics on Average Handle Time and Quality Control measurements, securing confidential information, working within multiple databases, and following multiple state regulatory guidelines. Show less

Handling customer complaints, member retention, sale of new products, educating members on multiple property and casualty policies (auto, homeowner, renter, valuable personal property, and umbrella insurance), training and coaching of new employees. Experience with confidential information, multiple databases, and state regulatory guidelines.

Receive calls to assist customers with questions and concerns, accurately enter orders into database, create memberships and process credit card applications for new employees, focus on customer connections and satisfaction, adherence to company standards, accuracy and speed.

Order/receive/maintain laboratory and office supplies, organize and maintain records and files for 3 Quality Control departments, review raw data for accuracy, transcribe and evaluate stability data reports, train colleagues, assist with laboratory testing, performed calibration of laboratory equipment, ensured supplies and equipment were prepared for analysts' use. Experience with confidential information, technical reports and databases, FDA and cGMP guidelines.

Contacted customers via telephone to verify personal information, verified phone calls for accuracy and customer satisfaction, entered write-ups, infractions, and data into company systems. Assisted manager with supervising calls.