• Specialize in assisting overseas clients with nuances of US taxes• Creating work flows and writing procedures manuals, • Coordinating calendars and due dates of entire firm• Communications for entire staff, which is entirely remote• Implemented new workflow software (Zoho), maintain and research further uses of the software• On-boarding new employees and assisting new customers during the initial set up of their accounts• Customer service and point of contact for all inquiries

• Charged with developing course content and materials for training various organizations on use and implementation of Oracle-based products, specifically Cloud and PeopleSoft.• Reviewing course content to not only ensure the use of proper grammar, editing, and technical functionality but to also ensure consistency with the core learning objectives established. • Creating videos and activity simulations for the courses to diversify the learning platforms available to students and therefore augment written materials with digital materials and vice versa. • Providing quality assurance editing work on Oracle software for classroom technology purposes for corporate clients of the business. • Continually demonstrating a comprehensive technical knowledge related to the ins and outs of PeopleSoft database and Oracle Cloud software.• Striving to provide clients with the highest quality final product through thorough review, technical editing, and follow-up or adjustments when needed. • Collaborating extensively (and remotely) with team of writers, editors, quality assurance professionals, and management personnel operating at all levels. • Authoring daily and weekly reports detailing system updates, project goals, and items in need of troubleshooting/review.• Required to frequently travel to client sites as part of the implementation team to serve as customer point of contact and otherwise support project manage efforts.

• Accountable for the training and management of five team members charged with sales and customer service responsibilities. • Achieved a 20% increase in sales through improved cross-functional collaboration.• Approached and engaged individuals (through targeted discussions and cold calling) with the ultimate goal of selling them our clients’ products.• Averaged 7 to 10 sales per week, earning recognition as a top salesperson on the team.• Oversaw the most successful market territory and the team of employees who staffed it.• Traveled extensively to provide support and assistance to ailing markets and salespersons in need of coaching/guidance.

• Developed an entire communications plan to broaden the organization’s scope/reach while protecting its brand and reputation.• Facilitated English-based networking and donor-funding activities. • Obtained 501(c)(3) status for the organization in order to receive funding from the USA.• Established, fostered, and maintained contacts and connections for collaboration and partnerships. • Assisted in establishing a free school for disadvantaged students who have no access to education.• Helped the company establish an increased social media presence, creating its first Twitter account, developing content, and maintaining its presence. • Deployed and documented procedures, determined efficient ways to perform day-to-day tasks.• Served as the initial company contact point with customers, responding to an average of 20 inbound calls per shift, connecting clients with appropriate resources and providing top-quality customer service.• Researched proposed new product offerings through web-based open sources to determine viability.• Scheduled appointments and arranged meetings with stakeholders for executive leadership.• Sought every opportunity to expand and apply knowledge of international business processes.

• Supporting the developing operations for an innovative start up company with a wide range of needs.• Entrusted to deploy and document procedures, determining efficient ways to perform day-to-day tasks. Serving as the initial company contact point with customers. • Responded to an average of 20 inbound calls per shift, connecting clients with appropriate resources and providing top-quality customer service. • Researched proposed new product offerings through web-based open sources to determine viability. • Scheduled appointments and arranged meetings with stakeholders for executive leadership. • Known by supervisors and peers as a collaborative team player who acts without hesitation when others in the department need additional support.

Selected to serve the client during a major business process improvement initiative. Supported endeavors related to the conceptualization and launch of an information tracking system.• Participated in development meetings with high-level stakeholders, preparing meeting and project planning notes.• Reviewed and edited program materials and disseminated project notes and meeting summation documents to project participants.