Stacy Zhang

Stacy Zhang Email and Phone Number

General Manager @ Collection Experts, Inc.
United States
Stacy Zhang's Location
United States, United States
About Stacy Zhang

I have 13 years of experience in call center management pertaining to the customer service and collections industries. I hire, coach and evaluate all call center employees based on performance standards. I enjoy helping others grow within their positions and look forward to finding new ways to achieve outstanding growth in revenue collected. I have assembled the call center staff for CEI, by hiring, creating a successful training program and ensuring all staff meets daily productivity goals. I have accomplished the mindset going from a collections representative to a customer service focus to display exceptional results! I have a great desire to observe and make changes when necessary for the growth of all collectors as well as for the success of CEI.

Stacy Zhang's Current Company Details
Collection Experts, Inc.

Collection Experts, Inc.

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General Manager
United States
Website:
collectionexpertsinc.com
Employees:
9
Stacy Zhang Work Experience Details
  • Collection Experts, Inc.
    General Manager
    Collection Experts, Inc.
    United States
    View
  • Collection Experts, Inc.
    General Manager
    Collection Experts, Inc. Jun 2014 - Present
    View
  • Collection Experts, Inc
    General Manager
    Collection Experts, Inc Jun 2014 - Present
    Naperville, Il
    I am the general manager at CEI. I oversee the call center and am always looking for new and innovative ways to ensure we are capturing revenue to best of each associates ability. I focus on daily, weekly and monthly monitoring and reporting to ensure all areas of the call center are being serviced properly as well as professionally. I am also the human reresources contact here at CEI. We focus on making sure delinquent accounts and equipment do not go unrecovered.
  • Tlpd
    Caretaker
    Tlpd Sep 2010 - Jun 2014
    Aurora,Il
    Caretaker for infants up to 12 year olds. This was an unexpected oppurtunity that took me out of my known field. This was a great experience and although I thouroughly enjoyed this position, it was strange to be out of the professional environment I have known my whole career.
    View
  • Global Computer Supplies
    Vip Customer Service Supervisor
    Global Computer Supplies Mar 1998 - Apr 2004
    Naperville, Il
    I started out as an inbound customer service representative and was then promoted to a VIP Customer Service and Collections representative. I was then promoted to VIP Customer Service Supervisor where I managed collections and customer service representatives pertaining to VIP corporate accounts.
  • Chernin'S Shoes
    Office Manager And Sales Associate
    Chernin'S Shoes Jan 1996 - Mar 1998
    Napeville, Il
    I started out as a sales associate and was promoted to office manager. As office manager I handled intake and outtake; scheduling and payroll.

Stacy Zhang Skills

Customer Service Customer Service Management Microsoft Excel Microsoft Office Leadership Team Building Human Resources Collections Management Call Center Development Microsoft Word Management Training Office Administration Team Leadership Hiring Powerpoint Business Development Microsoft Powerpoint Employee Training Staffing Sales Management Computer Literacy Customer Communication

Frequently Asked Questions about Stacy Zhang

What company does Stacy Zhang work for?

Stacy Zhang works for Collection Experts, Inc.

What is Stacy Zhang's role at the current company?

Stacy Zhang's current role is General Manager.

What skills is Stacy Zhang known for?

Stacy Zhang has skills like Customer Service, Customer Service Management, Microsoft Excel, Microsoft Office, Leadership, Team Building, Human Resources, Collections Management, Call Center Development, Microsoft Word, Management, Training.

Who are Stacy Zhang's colleagues?

Stacy Zhang's colleagues are Joyce Dillon, Akia Robinson, Carolyn Aldrich-Wibben, E.j. Glaser, Raquel Luna.

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