Stacy Corbett Email & Phone Number

Chicago, Il, Us

January 2023 – PresentLead UX resource working with United’s Technical Operations group on an enterprise software project rebuilding an aircraft lifecycle maintenance tracking system for heavy check maintenance done by offsite vendors around the world. As part of this project, I conduct discovery research at our maintenance stations, work with key stakeholders on functional & business requirements and am responsible for all design production.Nov 2021 - December 2022Lead UX resource on an enterprise software project migrating a 40+ year old mainframe system into a web application. The mainframe system is a core application for overall flight operations at the airline used by a dozen business units. As part of this project, I conduct discovery research, work with key business stakeholders on functional requirements and manage offshore production design resources.November 2019 - February 2022Part of a cross-functional team charged with redeveloping United’s global call center reservation and customer support software. Work closely with product managers, lead reservation agents and other airline operation subject matter experts to define user stories & functional requirements and design scalable solutions that meet the needs of 5,000 agents world-wide.

Chicago, Illinois, Us

UX Lead for the following client engagements: - First phase of a new e-commerce site for Hausera.com (part of the eFacutes.com family). Developed navigation system, designed page template structure and provided creative and development team support. - Global site redesign for Diebold-Nixdorf. Developed navigation structure, page template and component library. Also provided content, design & development support.

Chicago, Il, Us

UX Strategist on new business pitch for large commercial airline. Provided UX thought leadership for interactive portion of the bid which focused on 2 client asks:- Ideation on how to best feature fare packages in the ticket booking flow.- Identify the passenger customer journey and address how technology can improve the day of travel process.

Lake Forest, Illinois, Us

Lead UXA supporting the user research, product design & development efforts for the following business areas:** Medium Customer Pricing & Shipping Program - Develop customer-facing experience and back-end customer support tools. ** Marketing Acquisition - Provide oversight to landing page template development for inbound leads from email and SEM campaigns. ** Grainger Homepage - Work with product owners to determine new homepage features and establish content priority.

Chicago, Illinois, Us

UX Lead for a large-scale web application for FLOR. The application allowed users to custom design their own area rugs. Responsibilities included:- Conducting user research (online tests and in-person interviews)- Working with the client on business requirements- Developing working prototype of the application in Axure- Writing all functional requirements & user stories in Jira- Providing designer supervision and support- Prioritizing development tasks- Working with development team on functional testing- Creating UAT plan for external testers and client beta testersLive application can be viewed at: http://www.flor.com/design-studio/

Chicago, Illinois, Us

Responsible for developing the user experience, functional requirements, providing creative and development team support and obtaining client buy-in for an Intel Content Management System application to be installed in Best Buy stores around North America.

Part of small team responsible for large scale Discovery & Research effort for a new client in the automotive industry. My key areas of focus included:- Expert heuristic review of client desktop & mobile sites- Review of key competitor sites- Creating usability test plan, analyzing results of 36 online usability tests and presenting findings to client- Identifying best practice sites for key funnel tasks

Milwaukee, Wi, Us

Provided UX support to agile development & visual design teams for large e-commerce desktop and mobile site redesign project for Miller Welding.

Long Beach, Ca, Us

Responsible for the user experience architecture for Regal Entertainment Group projects including:* Revamped customer loyalty & incentive program* B2B e-commerce site redesign* Internal B2B customer service order management system

Lake Forest, Illinois, Us

Part of large cross functional team responsible for redeveloping customized procurement site for large market customers. Site accounts for 25% of annual Grainger revenue. Key member of small UX team that functions in a strategic consulting capacity for Grainger sales, brand and pricing organizations. This UX team is tasked with enhancing usability of internal tools and applications and providing long term recommendation for overall process improvement.

Responsible for creating the user experiences for Facebook applications and social-focused campaign sites for HP and BestBuy.Supported team tasked with a large-scale content strategy and site redesign project for Coventry Health Care.

Chicago, Il, Us

Designed new features and functionality for associate-facing e-commerce iPad application that mobilizes the existing point-of-sale system.Developed the user experience, conducted user tests and guided visual design for new iOS mobile checkout application. App will function as a line-buster tool and allow associates to scan products and check customers out from any location in the store.

New York, Ny, Us

Recommended functional and process improvements to the Claims functionalty of the Allstate mobile website and mobile app. Collaborated with mobile team on Allstate mobile application redesign project. Tasked with improving the user experience, process flows and creating user interfaces that take advantage of iOS and Android platform capabilities.

New York, Ny, Us

Work with brand teams to develop websites & social applications to support nationwide campaign initiatives for American Family Insurance, SCJ and Kimberly Clark.Developed business requirements and user experience architecture for initial launch of Huggies mobile website.Worked with account, creative and client development teams to create content strategy framework for CDW Solutions & Services redesign. Educate non-digital client services teams on interactive development processes and best practices in user experience design.

Chicago, Il, Us

Collaborate with teams of IA's, digital strategists, designers and account managers on e-commerce, mobile and blog/social media projects for clients including:** IBM - Designed high-level conceptual mobile applications for social engagement/activism projects.** CME Group - Worked to merge separate blog and online magazine sites into unified news portal to increase user participation.** Allen Edmonds - E-commerce site redesign to better showcase products & brand voice and refine checkout process.

New York, Ny, Us

Client facing role which required working closely with Content Strategy, User Research and Creative team members to create insight-driven web-based experiences for State Farm. Specifically responsible for crafting the user experience, information design and developing supporting documentation (site maps, transaction flows, sketches, scenarios, wireframes, navigation models).

Partnering with other independent consultants and small digital agencies to provide UX oversight and detailed deliverables to help shape the user experience of both large and small scale interactive projects. Engagement highlights include:* Kimberly Clark/Scott Towels - strategy, maps, flows & wires for site redesign project * AT&T Webhosting - E-commerce redesign project including checkout process flow, maps, wires* Scion (Toyota) New Business Pitch* Groupon - UX consutling on Referral Program and API projects* Sears - UX oversight and functional specification development for "Simply Indoors" & "Weekly Electronics" online product catalogues* Nestle - Very Best Baking - New business pitch including wires featuring detailed social network engagement* ICAP Ocean Tomo - Website redesign & online patent purchase system development

Chicago, Il, Us

Responsible for business analysis and user experience design for a complex Windows desktop application project. Application provided measurement and annotation tools for construction document estimation for the construction market and interfaced with a web based system for document storage and retrieval. We achieved 50K installs 4 months after release. Wrote user stories for over 80 application features, developed user personas, created user task flows, designed wireframes & high-fidelity prototypes and conducted release testing for each development sprint.Served as primary client contact for user story prioritization & approval, sprint planning meetings and end-user testing.

Us

Responsible for developing an optimal user experience for websites, internet-based applications and interactive modules. Developed and created site maps, wireframes and user-flow diagrams for enterprise-level development projects.Analyzed client competitive sites and conducted heuristic evaluations of current client sites to look for areas of opportunity and improvement. Collaborated with team members on site strategy, organizational models, navigation systems, and interface design.Worked with client stakeholders and end users to gather business and user requirements needed for the appropriate solution.

New York, Ny, Us

Responisble for the creation of user-centered architecture documentation including interaction models, site navigation, concept diagrams, user-flow diagrams and wireframe schematics. Develop functional specifications outlining expected application behaviors in response to user input. Create guidelines and standards for consistent and scalable web application development while balancing the needs of users, clients and internal stakeholders.

Sunrise, Fl, Us

Created strategy, designed user interface and developed front-end for large scale incentive & vertical lead generation sites. Worked closely with software developers, database administrators, quality assurance and product management on enterprise-level software projects. Planned and participated in usability tests with current site users, reviewing product enhancements in development prior to release.

Rochester, New York, Us

Gathered and defined business requirements, drafted functional specifications and designed user interfaces for all product features and enhancements. Conducted integration testing for software releases.Led design, information architecture, and content development efforts for large-scale software product rewrite.Communicated feature releases to internal business units and external partners.Developed training materials and conducted training seminars for internal end users on new product functionality.

Led user interface development projects from concepting through usability testing.Worked closely with content, engineering and sales teams to develop design solutions for new internal and aggregated content offerings.

New York, Ny, Us

Provided consultative support, analysis and applied the competitive advantages of American Express Corporate Services products in the development of RFP’s, presentations and customized sales materials to meet current client needs and generate new business. Managed entire project process, coordinating the efforts of national & multinational sales, account management and finance team members.

Identified potential marketing and advertising opportunities for existing and potential agency clients to be used for the Sydney 2000 Olympic Games.Researched and documented activities of companies in specific product categories before, during and after the 1996 Games. Demonstrated how effectively official Olympic sponsorship opportunities were leveraged

Director of Design and Production for the 1996 tournament program. Managed total process including design, sponsor advertisements, feature articles, player biographies, final proofing and press runs.Produced first tournament web site. Developed site structure, optimized graphics and wrote editorial content.Wrote editorial and managed production of the tournaments’ daily newspaper in conjunction with the Miami Herald.