• Collaborated with the CEO to develop and implement policies, including a written Employee Handbook and Standard Operating Procedures for the organization.• Implement recruitment, staffing, and retention strategies that support business objectives, improve employee and business performance.• Acted as subject matter expert for hiring officials in all matters related to recruitment, sourcing, selecting, and hiring of staff. • Provided advice and guidance to Managers and Members on Employee Relations matters such as Disciplinaries, Grievances, Performance Improvement Processes, complaints and handling all related cases.

• Streamlined and oversaw the full-cycle recruitment, interviewing, and onboarding of exempt and non-exempt positions for a boutique hospitality group which consisted of 3 restaurants and 2 retail stores.• Collaborated with management to understand resourcing needs, post job advertisements, and facilitate the screening and selection process to present viable candidates which led to 100+ full time hires; used company provided system to track applicants which increased operational efficiency by 80%.• Completed new hire processing: send offer letters, process background checks and I-9 verification with E-Verify, review new hire paperwork, and add employees in the payroll system to ensure 100% compliance.

• Partnered with the Regional Security Manager to create Standard Operating Procedures for the Child and Youth Program (CYP) background checks process and spearheaded a pilot program that became the standard for CYP in the Japan region, resulting in 100% compliance for staff and volunteer records.• Prepared necessary daily, weekly, and monthly reports in compliance with reporting policies and procedures and ensured submissions in a timely manner.• Planned and coordinated annual concerts involving end-to-end management of 300+ person events, creating marketing materials, and managing day-of-event flow.