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@farmers.com
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Stacy Desilets is listed as Head of Shared Operations & Strategy at Farmers | Tech & Ops Leader | Ex-Yahoo! at Farmers Insurance, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a work email signal at farmers.com and a matched LinkedIn profile for Stacy Desilets.
Stacy Desilets previously worked as Head of Shared Operations, Strategy & Digital at Farmers Insurance and Head of Shared Operations & Strategy at Farmers Insurance. Stacy Desilets holds Bachelor’S Degree, Psychology from Regis College.
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AeroLeads found 1 current-domain work email signal for Stacy Desilets. Compare company email patterns before reaching out.
Stacy is a driven Strategy & Operations specialist who leverages 20+ years of tech-forward operational leadership and change management expertise to deliver enterprise-level strategies that fuel business growth. Proven expertise identifying areas of inefficiency, translating ambiguity into concrete action plans, and working cross-functionally to develop cost-effective solutions that achieve key company objectives. Personal hallmarks include strong interpersonal communication skills, a proactive approach to problem-solving, and a proven ability to drive success and growth in complex, fast-paced business environments.
Listed skills include People Management, Operational Excellence, Operational Planning, Hiring, and 47 others.
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A career timeline built from the work history available for this profile.
Woodland Hills, Ca, Us
Leading the Claims Shared Operations, Strategy & Digital organization. This consists of our Agile Product Management, our Shared Services and Digital strategy development, our Project Mgmt function supporting the business on key initiatives and both our National Document Center and Claims User Resource organizations.
Woodland Hills, Ca, Us
Led the Operations & Strategy functions in our Claims Shared Services organization, providing key support to the broader Claims Organization. These functions include Strategy & Process, Project Mgmt, Vendor Mgmt, Glass & Tow, National Doc Center, Medical Services Unit, and the Claims User Resource group.
Woodland Hills, Ca, Us
Overseeing the Glass & Tow and National Document Center organizations.
Woodland Hills, Ca, Us
Entrusted to build out and lead an enterprise strategy function for Claims, leveraging competitive data, industry trends while scouting for emerging technologies to drive digital transformation and strengthen customer servicing. Source and analyze competitive intelligence, provided key benchmarking against industry competitors and providing business intelligence that directly influences enterprise business strategy.
Woodland Hills, Ca, Us
Recruited to drive disruption and innovation for Property Claims through process refinement and operational strategy, identifying and implementing new tools and processes that enhanced customer servicing and streamlined business operations
Sunnyvale, Ca, Us
• Supervised the first joint PMO across six separate advertising platforms, managing team of 50+ to develop, implement, and scale streamlined operational solutions and facilitate business growth• Shepherd all internal reporting processes and tools, delivering targeted business insights and scalable solutions that optimize advertising campaigns• Reshaped quarterly product prioritization process across all advertising platforms, interfacing with Sales, Product, and Engineering to deliver strategic sales themes and prioritize 120 key features• Interfaced with key stakeholders to define Product requirements and develop collaborative solutions, overseeing Engineering teams throughout development, testing, and rollout • Redefined departmental roles and responsibilities, developing best practices and standardized workflows to unify company’s Sales and Ops roles across Premium and Performance advertising • Managed all aspects of the global Salesforce platform with 3,000 active global users, seamlessly integrating BrightRoll acquisition with 2400 active campaigns into existing framework with zero revenue impact• Maintained stellar management effectiveness scores for Global Operations division, spearheading global employee engagement efforts for 1100+ employees to bolster communication, collaboration, and employee development
Sunnyvale, Ca, Us
• Guided teams of 150+ to deliver optimized operational solutions for Yahoo! Search account managers, ensuring optimal customer servicing for a $1B per quarter book of business and consistently exceeding KPIs to facilitate consistent annual growth rate of 20%• Spearheaded the resolution of all technical issues during partnership with Microsoft, reducing ticket re-open rate from 11% to 5% and raising Engineering division resolution rates from 69% to 80%• Created automated solution for quarterly business reporting process and saved 20+ hours of manual labor per delivery• Created new Search account analysis division by integrating offshore team in India into existing company platform, lowering employee attrition rate by 20% and reducing overall costs while maintaining business continuity
Sunnyvale, Ca, Us
• Supervised 75+ associate account managers and 4 direct reports across Search Marketing division, consistently delivering against $520M+ revenue goals and monthly KPIs• Hired and onboarded 50+ employees to build out strategically aligned support function and drive revenue for Yahoo! Search business• Created new Search account analysis division by integrating offshore team in India into existing company platform, lowering employee attrition rate by 20% and reducing overall costs while maintaining business continuity• Lead 60+ client service representatives providing comprehensive support to midlevel Search advertising clients• Oversaw hiring responsibilities for three corporate sites with 400+ employees and developed a leadership team through training, coaching, and frequent performance reviews
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Stacy Desilets works for Farmers Insurance.
Stacy Desilets is listed as Head of Shared Operations & Strategy at Farmers | Tech & Ops Leader | Ex-Yahoo! at Farmers Insurance.
AeroLeads has found 1 work email signal at @farmers.com for Stacy Desilets at Farmers Insurance.
Stacy Desilets is based in Los Angeles Metropolitan Area, United States while working with Farmers Insurance.
Stacy Desilets has worked for Farmers Insurance, Career Break, Yahoo! Inc., and Macy'S.
You can use AeroLeads to view verified contact signals for Stacy Desilets at Farmers Insurance, including work email, phone, and LinkedIn data when available.
Stacy Desilets holds Bachelor’S Degree, Psychology from Regis College.
Stacy Desilets is listed with skills including People Management, Operational Excellence, Operational Planning, Hiring, Retention, Customer Service, Sales Management, and Sales Operations.
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