Stacy Desimini Email & Phone Number

San Francisco, California

As the Business Operations Manager, I support the organization’s business systems and processes. - Evaluate and manage continuous improvement initiatives- Serve as the project manager for these initiatives, which includes identifying timelines, requirements, and budget to ensure completion of the projects under those guidelines- Manage IT change management and communicate these changes to the organization- Manages vendor relationships- Develop and manage organization wide security awareness training- Participate in business continuity planning and implementation- Serve as a central point of contact for critical business information

San Francisco, California

San Francisco Bay Area

As at Project Manager, I was responsible for managing the agile product development lifecycle for the Engage advocacy suite of products.Key project efforts included:- Administrative and public facing website development- Designing simple user experiences around complex data- In-product messaging to support customer engagement- Integration platform development (web services built on REST architecture)- Salesforce application developmentKey responsibilities included:- Scheduling and facilitating agile project planning- Articulating and converting roadmap items into achievable development tasks- Facilitating daily stand up meetings with scrum team- Tracking development using Atlassian JIRA- Collaborating and communicating with product, marketing, sales and editorial teamsto coordinate releases- Writing release notes documentation- Investigating and triaging development and customer reported bugs- Collaborating with the Product Manager to identify and schedule roadmap- Manage projects with outside vendors

As a QA Analyst, I was responsible for designing and performing user acceptance tests for a suite of SaaS products.- Coordinated release plans with project team- Investigated, prioritized and triaged development and customer reported bugs- Wrote product documentation- Provided strategic roadmap planning to Product Management- Analyzed pricing and product feature transitions for the CQRC Engage productlaunch- Designed and wrote content for the product demo site- Identified client case studies and industry benchmarks

Washington D.C. Metro Area

As an Account Executive, I managed relationships for over 300 client accounts, including onboarding, ongoing adoption and subscription renewals. - Provided exceptional customer service - Communicated with Product Development, Sales, Marketing, and Research teams to advocate client requests- Conducted web and in-person training- Helped investigate, triage and resolve technical issues - Helped support clients’ grassroots and lobbying campaigns- Helped clients manage content on grassroots advocacy websites to mobilize and grow their membership

Germantown, Maryland

- Researched and analyzed the Federal Workforce Flexibility Act of 2004 and related Congressional testimony- Provided senior management with a written analysis of portions of the Federal Workforce Flexibility Act and identified those sections pertinent to the PTG business model - Assisted senior management with presentations made to Congressional staff on how PTG could help Federal agencies comply with requirements enacted by the Federal Workforce Flexibility Act- Wrote system documentation and instruction manual on the use and function of proprietary software used to evaluate federal training programs - Performed clerical and administrative tasks such as filing, data entry, and copying