Stacy Dobles Email & Phone Number

Victor, NY

Responsible for the coordination, scheduling and deployment of software and hardware changes across the enterprise to create the release package(s) of changes to the designated service. Assist with process development, guidance and continuous improvement between the change and release management services. Responsible for the development, management and.

Leads and manages the Managed Servicesp Business Unit transformation programs and strategic initiatives from inception to completion and to ensure the output of the projects meet the specific success criteria and business objectives defined. The role requires strong technical knowledge of project management inter-related process stages (initiate, plan.

Rochester, New York Area

Establish and facilitate quality guidelines for the creation of standard release management policies and practices across the EarthLink Business footprint based on ITIL best practices. Established, monitor and refine processes related to release procedures for the deployment of changes to IT systems to ensure releases are prioritized and delivered within.

Rochester, New York Area

Manage migrational projects involving field-based account team members and corporate resources including data archiving, custom content conversions, customization development and implementations, and new site deployment. Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts..

Rochester, New York Area

Manage overall call center performance to achieve customer service level agreements and corporate goals of support 24x7. Key tasks include scheduling staff to meet contact volumes (phone, chat, email), structuring team member duties (both in US and India) to maximize efficiency, keeping department knowledgebase updated with product and customer information.

Rochester, New York Area

The KnowledgeHub Administrator Services manager serves in a strategic position within the Managed Services Group. Building relationships with large and enterprise level customers seeking a full service eLearning solution, this position is part of a team that analyzes and documents client requirements into a Statement of Work (SOW). From the SOW a detailed.

Rochester, New York Area

Focal point for communicating and coordinating changes to the test and development environments, provide timely updates to Environment Calendar which tells what project will go into what environment and when, continually support and define enhancements of Setup Request Tools, continually improve the organizations ability to move changes through the test.

Rochester, New York Area

Manage translation process for all releases/enhancements to Production. Continue to streamline the translation process by defining, testing, and rolling out changes to the Admin Translation Tool. Created master template in Microsoft Project to help Project Managers outline the tasks involved for translation projects.

Rochester, New York Area

Implementing policies, processes and practices to provide continuous internal process improvement for projects and the organization. Identified gaps between current and future skill-set needs, reviewed all existing processes and generated new and systematic approaches to structuring and managing work flows. Increased the software maturity level of projects.

Rochester, New York Area

Manage the internet division’s resource allocation process which included gathering of future resource requirements, tracking of current utilization, working with the resource managers to align personnel with the appropriate initiatives thru one-on-ones, meetings, email, etc. Also helped identify any gaps between current and future skill-set needs and.

Rochester, New York Area

Manager of a newly formed multi-functional team consisting of technical writers, web graphic artists, and webmasters responsible for end-user documentation, the “look and feel” of the websites, and other services to enhance a positive learning experience for internal and external customers. Responsible for facilitating department processes to fit into the.

Rochester, New York Area

Managed a multi-functional team of 30+ employees and contractors consisting of technical editors, quality assurance analysts, and print designers responsible for testing class set-up procedures, loading software, checking and editing accuracy of content, formatting publications, and designing figures and overheads. Responsible for initiating and.

Rochester, New York Area

Managed team responsible for producing electronic files ready for electronic demand printing and CD-ROM library. Responsible for interviewing, hiring, firing, and deploying staff, developing resources to ensure layout and quality meet customer requirements, and developing processes to efficiently and effectively meet final product ship dates.

Rochester, New York Area

Responsible for reviewing all existing processes within the publishing division, generating new and systematic approaches to structuring and managing work flow, making every aspect of the book operations division more flexible, and helping staff deal with the transition.

Rochester, New York Area

Responsible for all aspects of composition and layout work of company products, ensuring that changes have been accurately incorporated into the overall text for publications, and that page layout and design meet Logical Operations standards. Facilitated the production of courseware through the prepress phase of the development process. Responsible for.

Bachelor Of Science In Applied Arts & Sciences, Graphic Design

Activities and Societies: Backrow Defense Specialist for RIT Tiger's Volleyball Team

Associate In Arts And Sciences, Advertising Design

Activities and Societies: Cazenovia Activity Board (CAB), Setter and Backrow Specialist for Cazenovia Wildcats Volleyball team

Regent With Honors, Graphic Design

Activities and Societies: Captain of Tennis and Volleyball team, Softball, President for AIASA Society, Co-chair of Junior Prom Committee.