Stacy Glover

Stacy Glover Email and Phone Number

Client Services Specialist - Tier 2 @ N.C. Department of Information Technology
raleigh, north carolina, united states
Stacy Glover's Location
Siler City, North Carolina, United States, United States
Stacy Glover's Contact Details

Stacy Glover personal email

n/a
About Stacy Glover

I am a IT professional who is driven by the need to resolve and isolate networking infrastructure issues. As my work experience proves, I have developed the ability to adapt and prosper in a wide range of duties. Specialties:Windows/Mac Desktop/User Support • Project Management • IP/Networking • Documentation • Virtualization • Facility Management • Linux • Graphic Design

Stacy Glover's Current Company Details
N.C. Department of Information Technology

N.C. Department Of Information Technology

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Client Services Specialist - Tier 2
raleigh, north carolina, united states
Employees:
211
Stacy Glover Work Experience Details
  • N.C. Department Of Information Technology
    Tier 2 Audio/Visual Specialist - Client Services
    N.C. Department Of Information Technology Jul 2024 - Present
    Raleigh, North Carolina, United States
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  • N.C. Department Of Information Technology
    Client Services Analyst
    N.C. Department Of Information Technology Aug 2023 - Jul 2024
    Raleigh, North Carolina, United States
    Key Responsibilities:• Install and configure new computers, peripherals, and software for end-users.• Migrate user profiles and data to new computers.• Troubleshoot and resolve technical issues related to hardware, software, and networking.• Document technical support activities and maintain accurate records via ServiceNow.• Collaborate with other technical staff to resolve complex issues.• Provide excellent white-glover customer service to VIP end-users.• Stay up-to-date with new technology and industry trends.• Provide A/V support during NCDOT board meetings and other scheduled events
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  • Datastaff, Inc.
    Client Services Specialist
    Datastaff, Inc. Jan 2023 - Present
    Raleigh, North Carolina, United States
    Key Responsibilities:• Install and configure new computers, peripherals, and software for end-users.• Migrate user profiles and data to new computers.• Troubleshoot and resolve technical issues related to hardware, software, and networking.• Document technical support activities and maintain accurate records via ServiceNow.• Collaborate with other technical staff to resolve complex issues.• Provide excellent white-glover customer service to VIP end-users.• Stay up-to-date with new technology and industry trends.• Provide A/V support during NCDOT board meetings and other scheduled events
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  • Spirent Communications
    It Operations Specialist
    Spirent Communications Feb 2021 - Jan 2023
    Remote
    • Providing day-to-day technical support to employees for network infrastructure and internal client systems software and hardware.• Installing, configuring and troubleshooting desktop and laptop systems, workstations, servers, telephony and network equipment in a heterogeneous environment.• Taking a proactive approach to computer/network performance issues.• Recommending and assisting with the procurement of hardware and software solutions, including new acquisitions upgrades.• Participation in the development of information technology and infrastructure projects.• Documenting and tracking of IT assets, services and infrastructure.• Documentation and tracking of all IT data center assets, services and infrastructure.
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  • Camden Kelly Corporation
    Information Technology Support Specialist
    Camden Kelly Corporation Aug 2020 - Feb 2021
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  • Self-Employed
    Independent It Support Specialist
    Self-Employed Mar 2019 - Aug 2020
    Utilizing apps such as Upwork, Freelancer and Work Market to source and perform projectsProviding IT troubleshooting consultations for local and remote clientsPerforming device restorations such as HDD to SSD, RAM replacements and repairAssist with logo designs and branding materialsProviding career counseling to peers and co-workers
  • Wipro Limited
    Administrator
    Wipro Limited Dec 2018 - Mar 2019
    Greensboro, North Carolina
    • Provided client end user support for high priority executives• Responsible for onboarding new executives, including face to face training sessions, responding to FAQ’s and workstation configuration• Image and configure new technology, including laptops both Windows and Mac OS, printer/fax configuration, Cisco VOIP desk phone configuration, smart board and sketch pads• Respond to customer support queue via Service Now within SLA. Queries included troubleshooting, profile account changes and remote support• Frequently relocation of IT related equipment and technologies for client• Configuration and prep of IT-related equipment for conference rooms and events on site• Go-to for procurement of new equipment and peripherals• On-call rotational duties that occurred monthly, once per week
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  • Spirent Communications
    Data Center Admin And Facilities Coordinator
    Spirent Communications Nov 2014 - Nov 2018
    Raleigh-Durham, North Carolina Area
    • Implementing various network components and environments into our data center test lab, including first functioning OPNFV environment in 2016• Reduced initial budgetary cost of Capex items by improving equipment tracking procedure• Go-to for shipping/receiving all mail parcels, ensuring equipment arrives to meet strict deadlines • Procured (100k+) worth of supplies and equipment for lab and facility• Act as IT liaison for local staff to coordinate software upgrades, capex purchases, and network connectivity dependencies• Tracking work via Service Now ticketing system, efficiently managing employee request on day-to- day basis• Assist in managing Jenkins (automation server) jobs as a member of DevOps ticketing queue
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  • Spirent Communications
    It Support Contractor/Intern
    Spirent Communications Nov 2013 - Nov 2014
    Raleigh-Durham, North Carolina Area
    • Provided day-to-day technical support to employees for network infrastructure and internal client systems software and hardware.• Installed and configured various computers, servers, voip phones and network equipment• Procured hardware and software solutions for the local site, including new acquisitions upgrades.• Participated in the development of information technology and infrastructure projects.• Documented and tracked helpdesk tickets, IT assets, services and infrastructure.
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  • Campbell University
    Call Team Member
    Campbell University 2010 - 2013
    • Provided day-to-day technical support to employees for network infrastructure and internal client systems software and hardware• Procured hardware and software solutions for the local site, including new acquisitions upgrades, ensuring as little down time as possible• Participated in the development of information technology procedures and infrastructure projects.• Documented and tracked helpdesk tickets, IT assets, services and infrastructure.
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Stacy Glover Skills

Openstack Opnfv Vmware Vendor Relationship Management Microsoft Office Windows System Administration Public Speaking Networking Customer Service Test Lab Management Active Directory Internet Protocol Suite Html Operating Systems Security Research Microsoft Word Mac Os Mac Os X Server Troubleshooting

Stacy Glover Education Details

Frequently Asked Questions about Stacy Glover

What company does Stacy Glover work for?

Stacy Glover works for N.c. Department Of Information Technology

What is Stacy Glover's role at the current company?

Stacy Glover's current role is Client Services Specialist - Tier 2.

What is Stacy Glover's email address?

Stacy Glover's email address is st****@****pro.com

What schools did Stacy Glover attend?

Stacy Glover attended Campbell University, Alamance Community College.

What are some of Stacy Glover's interests?

Stacy Glover has interest in New Technology, Civil Rights And Social Action, Art, Poverty Alleviation, Science And Technology, Music, Human Rights, Arduino Engineering.

What skills is Stacy Glover known for?

Stacy Glover has skills like Openstack, Opnfv, Vmware, Vendor Relationship Management, Microsoft Office, Windows, System Administration, Public Speaking, Networking, Customer Service, Test Lab Management, Active Directory.

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