Stacy Green Email & Phone Number

Doraville, Ga, Us

• Responsible for gathering and validating cross-functional business requirements for project success.• Assisting with User Acceptance Testing to ensure business expectations are met.• Leveraging knowledge of best practices to continue to move business processes forward and enable future growth.

Atlanta, Ga, Us

* Responsible for managing large telephony implementation and migration projects for internal teams across the global footprint of Verizon Connect. Teams including Customer Service, Implementation Services, Installed Base Sales support, Customer Success, and other departments. * Performed overall project management, utilizing a hybrid waterfall/Agile approach. * Established requirements for success from all stakeholders.* Confirmed and prioritized project scope and budget.* Maintained updated documentation, including baseline and updated projections.* Monitored project progress and status to ensure on-time and on-budget delivery. * Facilitated the removal of project obstacles in order to keep projects on target.

Rock Hill, South Carolina, Us

* Worked closely with customers as a functional and technical consultant in order to help resolve business process issues and questions. * Wrote functional specifications to communicate business needs and requirements to a team of developers, as well as performed peer reviews to ensure quality delivery of solutions. * Delivered training to both internal and external audiences on a multitude of subjects, incorporating industry best practices, improvements in process flow, as well as customer-specific standard operating procedures. * Worked with Senior Management to define and develop multi-tiered helpdesk procedures and metrics.

Burlington, Massachusetts, Us

* Responsible for leading and directing a team of over 25 Software Service Consultants, including daily assignments, performance reviews, and continuous improvement goals. * Worked closely with Sales to ensure client expectations were set correctly at the beginning of each project, including review of scope, budget and timing of their projects. * Worked directly with clients to ensure satisfactory performance of the team and project implementation.

Burlington, Massachusetts, Us

Played a lead role in the execution of more than 32 ERP implementations, upgrades, or enhancements for companies involved in the manufacture of products that included automotive components, medical devices, injected mold plastics, textiles, and industrial pumps and meters, food and beverages, and pharmaceuticals. * Worked closely with teams to establish and maintain accurate metrics for continuous improvement. * Defined and mapped business requirements. * Defined project scopes and directed scope change requests where appropriate. * Researched issues and questions inside a suite of applications, including, but not limited to QAD Enterprise Applications (core ERP and supporting products). * Demonstrated proposed solutions to C-level management and Boards of Directors. * Frequent presenter at QAD Regional User Group meetings. * Closely liaised with key business groups including, but not limited to IT/IS, Finance, Operations, and Customer Service to ensure projects were on time and on budget while effectively managing any changes in scope. * Developed project plans while taking the lead in identifying key issues and risks and establishing testing procedures. * Developed performance metrics that clearly demonstrated the effectiveness of business intelligence systems in areas that included supplier performance, on time deliveries, forecast accuracy, inventory turns, gross margin, and annual cost of sales. * Provided solutions expertise throughout the Product Life Cycle. * Developed installation, testing, training, and conversion/migration plans. * Assisted End-Users in writing and updating standard operating procedures. * Delivered training on solutions for all experience levels within an organization.

Dublin, Oh, Us

* Designed and wrote functional specifications for a custom Item Validation module. * Partnered with leaders across the business to drive the implementation of MFG/Pro Manufacturing modules. * Provided leadership in business requirements analysis and configuration management to ensure an implementation that was aligned with the needs of the business.

Dallas, Tx, Us

* Specialized in Customer Service and Guest Relations, ensuring that passengers experience with Southwest Airlines was positive. * Worked alongside other groups including Airport Operations and Ramp to ensure that customer service was attended to at every level. * Selected as a trainer for new hires to ensure that company procedures and policies were understood and applied.

* Served as assistant store manager in charge of store operations including product presentation and layout during company's bankruptcy and liquidation. * Worked with Upper Management resolving issues with register, pricing, and inventory discrepancies. * Trained new hires in store operations and procedures.

Santa Barbara, Ca, Us

* Managed small to medium software implementation projects. * Monitored and assisted with the entire scope of the project, from software installation, through testing, 'go-live' and support. * Selected as the primary liaison between QAD and TCG Systems for the implementation of the FormTrap external forms package with MFG/Pro

Santa Barbara, Ca, Us

* Worked directly with clients to analyze business requirements and ensure that software issues were addressed in a timely manner. * Delivered both product and system training to internal and external customers.

University Park, Pa, Us

* Assist students and other users in the on-campus computer labs with operation of the computers and printers, including but not limited to document formatting, proof-reading, etc. * Work with management regarding scheduling of computer lab personnel