Stacy Hechtman Email & Phone Number

Round Lake, Il, Us

Naperville, Illinois, United States

Chicago, Illinois, United States

•Manage and lead concurrent cross-functional global projects and change initiatives, including new product launches, ATP global implementation, Bailment supply planning ways of working, SAP EDI updates, Canada brokerage business transition, ensuring projects are delivered on time and to agreed budget•Act as lead facilitator and SME for TRACC program related to standardizing and maintaining best in class processes within US customer service and compliance, including development and facilitation of strategic improvement workshops•Utilize knowledge of standard PMO methodology to create and develop project business cases, scope documentation, project timelines, project risk and benefit identification, and project costs for budget approval •Upon project initiation, complete information gathering to determine “must-haves” and tradeoffs, prioritizing risks and benefits•Change management process mapping current and new ways of working, distribute training materials, and gain cross-functional alignment; apply conflict resolution techniques if required.•Build, maintain, and prepare project documentation and presentations, such as plans and reports; assign tasks and control schedules; communicate the project’s progress and risks to team members and all stakeholders including senior and executive leadership weekly and/or monthly via email or meeting updates•Work with cross-functional teams to define specific KPIs that will measure success of each project, to be monitored and presented monthly via Supply Chain monthly business reviews. •Monitor project budget adherence, request additional funding via Supply Chain Finance and executive leadership•Organize project team meetings and 1:1s to track progress, log/escalate risks & issues and maintain stakeholder buy-in, develop and implement corrective action plans to mitigate risk impact to scope, timeline, and overall business objectives

• Ensure service level is maintained across supply chain functions as it relates to on-time delivery and quality of product received by liaising with supply and demand planning, customer, commercial sales, finance, and logistics teams• Coordinate and report monthly to stakeholders and senior and executive leadership on all supply chain KPIs and project updates for market segment, including outages, claims, pricing errors, control state fines, and cost to serve our customer• Project manage as it relates to incorporating updated market regulations into the business• Utilize reporting to drive down costs, increase level of service in areas such as claims, customer fines, and rework in supply chain• Communicate thoughtful, customized solutions that reduce barriers and allow customers to effectively grow our brands within their business• Oversee, optimize, and continually improve the Order to Cash process as it relates to Control and Military markets and maximize available technology (Salesforce, SAP, HANA, Tableau). Collaborate with IT regularly to develop solutions, eliminate non-value added activities, look for future opportunities to expand or enhance existing functionality• Support IT and Supply Chain initiatives by project managing new process implementations with awareness of impact to customer and internal procedures. Support end results of project through KPI monitoring.• Review of customer contracts relating to supply chain activities, ensure communication of relevant changes to correct parties• Onboard and manage direct reports, prepare training materials, update process flows, understand cross functional process and impact• Department representative in charge of leading and managing SAP ATP implementation, including new process mapping, change leadership, creation of training material, and leading departmental trainings• Review of cross functional processes to propose continuous improvement opportunities

Chicago, Illinois

• Ensure market readiness for innovations and product revisions by delivering projects on time and in full; overseeing day to day alcohol compliance operations, including but not limited to alcohol brand registrations, control state pricing and listing, price posting, annual brand renewals, and state licensing• Case management for consumer complaints, including interaction with consumer and quality teams to determine root cause of potential quality issues. Also responsible for resolution with consumer, using discretion to determine method for satisfaction (consumer reimbursement, gift item, etc)• Create and monitor department KPI’s to deliver high level of productivity and report to senior management• Develop and execute opportunities for efficiency such as price loads at customer material level to reduce price errors and order failure, implement in Control states and across Military customers. Ensure over 99% accuracy rate.• Establish exemplary and consistent training material which includes properly documented policies, procedures, and state regulations• Implement Salesforce platform to track all case requests for team and establish monthly KPI reporting to track trends and workload• Pilot TRACC Administrative Excellence program to increase staff morale, teamwork, engagement, productivity, and efficiency. Act as mentor for Supply Chain Support to roll out program to remainder of teams.• Review department workload regularly and redistribute activities where necessary• Conduct regular check-ins with direct reports to monitor projects, responsibilities, and career development• Complete onboarding of new employees with appropriate training plan, SOPs, and goal establishment• Compose business case documents for IT service enhancement proposals• Act as subject matter expert for control state processes, which includes shipper regulations, state code assignment, pricing, and bailment activities

• Responsible for managing Bailment (consigned goods) inventory levels, coordinating special item requests, handling returns with the goal to meet demand, maintaining established inventory targets, and minimizing costs while working closely with Commercial Team Traffic and Operations. • Forecast replenishment needs and execute replenishment orders to fulfill requirements by reviewing historical information, current trends, seasonality, SPA and price impacts, and provide analysis on how it impacts demand/order volume.• Manage all related replenishment files for assigned warehouses on Beam Suntory STIR site accurately and timely to ensure proper review for scorecards and back up.• Research discrepancies related to the reconciliation process to determine the root cause of imbalances to ensure prompt correction of these issues thereby improving the processes and reducing future issues.• Handle inventory conversion (VAP, package configuration), delisting, slow moving, and flavor inventory issues by determining disposition and appropriate action to ensure proper inventory levels while minimizing operating costs.• Build and maintain relationships among Operations, Commercial, Traffic, GBS, Compliance, Commercial Finance and all other relevant internal departments, Distributors/States and suppliers.

Deerfield, Il

• Consolidate all necessary components for states that mandate registration of products. Coordination of this information for all new products, revised labels, additional sizes, and any other changes to the product lines. Compute fees on a state by state basis for all brand registrations. Follow up with states as necessary to ensure registration approvals have occurred and listings are being pursued.• Keep abreast of any changes in state laws and regulations for brand registrations, price postings, and listing requirements, and document changes in department manual.• Prepare state mandated, time sensitive price posting documents for one or more of six states for alcohol beverage products. Verify pricing information and resolve discrepancies in pricing as supplied by the sales organizations and compile information on state approved documents.• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in complaint resolution and procedures when they occur within the US supply chain.• Establish and maintain excellent working relationship with state agencies, customer service, QA, legal, marketing, commercial finance, and sales departments.• Responsible for working with the plants, quality assurance and Customer Service in the communication, analysis and course of action regarding distributor and consumer complaints and ensure investigation of complaints/issues are handled in a timely manner

Generated sales by engaging and connecting with customers.Utilized product knowledge to educate and inform customers and build sales.Ensured all styles and sizes were represented on the sales floor.Provided fitting room support by making sure unpurchased merchandise was returned to sales floor quickly and in an organized fashion. Performed general cash register functions such as sales, returns, and price adjustments. Maintained a neat, clean, and safe shopping environment. Fulfilled orders coming in from bananarepublic.com. Upholded all company policies as they applied to different circumstances. Robbins Bros. (World's Biggest Engagement Ring Store

Used Outlook Calendaring and Meeting Room Manager to schedule team meetings.Crafted meeting agendas and took meeting minutes. Answered hotline calls and provided excellent customer service to McDonald's Owner Operators with questions about project. Maintained Access database of over 2,200 Owner Operators involved in project. Coordinated and completed all mass-mailings and communications with adherence to set deadlines. Identified opportunities for mass-communication process improvements using various mail-merge features.Completed, sorted, interpreted, and retooled various Excel reports. Planned and implemented various protocols and project improvements. Required to have knowledge of and adherence to policies and procedures. Verified invoices received from vendor for accuracy. Performed random report audits to verify accurate and complete information. Maintained and organized electronic files for over 7,500 stores. Cultivated excellent interpersonal relationships with various regional subject matter experts and corporate employees.Email correspondence with McDonald's Owner Operators, vendors, and regional subject matter experts.

Answered incoming phone calls from customers and suppliers, took messages, and handled routine calls. Filed invoices, bills, receipts, and employee pay stubs.Researched information for and developed a nutritional guide for over 1,000 "in-house" prepared food items. Developed a machine service log to monitor frequency and types of service calls. Analyzed food cost averages and food pricing.Dispatched service calls to the appropriate person. Utilized Microsoft Publisher to create brochures and menus for catering, vending, office coffee and water cooler services. Managed and distributed dry-product inventory for route drivers. Communicated with route drivers regarding customer special requests and inventory changes.

Answered all incoming phone calls from customers and corporate office employees. Continuously edited store procedures to keep them as effective as possible. Redesigned store flyers to suit the needs of store events. Processed all sales, returns, credit payments, special orders, and layaways in Oracle system. Reviewed all store forms for accuracy. Communicated with corporate office on a regular basis regarding special orders, auditing functions, inventory, and customer issues.Performed monthly audits of jeweler's room log. Completed daily office paperwork. Maintained special order cases and layaway paperwork. Trained all new office associates.

Regular event calendar updates as needed. Preparation of contracts to be sent out to actors and crewmembers. Assist production staff in coordination of auditions. Brochure delivery as needed. Support production manager during technical rehearsals. Preparation of materials for upcoming shows at the theatre, such as costumes or set pieces.

Bachelor Of Arts, Arts Managementminor; Music

Arts Management major, music minor

Bachelor Of Arts, Arts Management