Oil & Gas, water treatment, toll manufacturing, custom products, freight solutions

APChem Customer Service Representative

Lead CSR on oilfield accounts – process a high volume of customer orders in Chempax, manage logistics for customer inventory and direct shipments to well sites. This includes onsite tank level monitoring, overseeing the shipping schedule at manufacturing warehouse, negotiating freight rates and secure/schedule dedicated trailers

Kemlink USA is a international chemical trading company with offices in New York and Houston.

Surplus chemicals, side streams, drummed and tote inventory of various chemicals

Responsible for new hires, training, annual reviews, and terminations in customer service dept Implemented and maintained CSR handbook guidelines/trainingProcurement, vendor contract negotiation, product sourcing, cold callingResolved any customer/vendor/warehouse related problemsInside sales; up selling based on order history and like productsPricing to customers and potential customersProcess purchase orders, schedule freight, warehousing, toll manufacturingImplemented order processing templates for custom blendingImplemented order checklists for customer service including confirmation sheetsNegotiated rates with freight haulersInventory management - reorder stock, drums/totesToll Manufacturing - sourcing, negotiating, order & collect feed, calculate profit based on assay and yield, drum and ship, sellSample processing, Sample room stocking and management, HAZMAT training, maintain UPS hazmat contracts, trained all new hires in sample processingExecutive Assistant to Vice President of the company throughout 15 years assisting him in technical sales or whatever necessary, professionally or personallyNACD Code Coordinator (chemical best practices), 2 yearsMaintained and utilized ACT!, Contact management softwareMaintained technical datasheets, labels, safety datasheets and other corporate literature Organized company functions at NPRA/AFPM and booths at various industry eventsTransitioned order systems from DOS program to Paradox to Chempax

Randall's Humble, The Woodlands, Kingwood, and Corporate office - various capacities. Longest position was Service Manager, overseeing the cashiers and slackers. Manage front end customer flow, write the schedule, handle customer complaints,