Stacy Martinez Email & Phone Number

Glendale, Ca

Responsible for managing all customer engagement client events within the Southern California, Nevada, and Hawaii markets. Work with internal and external partners to ensure smooth execution of events resulting in client satisfaction, retention, and market growth.• Proven success in working in a fast-paced environment with execution of 2500+ customer engagement events • Accountable for managing annual budget of $65K and control cost • Forecast market needs and staffing and provided support of over 99% of customer engagements• Identified ways to improve efficiency between various segments/departments• Utilize SalesForce to manage engagements and ensure accurate recording of data• Screen, interview, and hire Benefit Educators • Directly manage team of 15 contract Benefit Educators• Provide coaching and training to internal enrollment staff and contracted Benefit Educators to ensure maximum performance and execution• Review and approve weekly payroll and expense submissions• Conduct market analysis and produce reports for management team upon request• Knowledge in various health benefit plans

Glendale, Ca

Responsible for growth and retention of customers by providing client support in the areas of benefit education, open enrollment, and health and wellness initiatives. Coordinate with account teams to ensure needs are met and potential problems are averted. Kept account teams informed of account status and opportunities for expanded business. • Dedicated Engagement Advisor for the County of Los Angeles• Executed on 200+ customer events YOY• Collaborated with account team members to build and execute client’s wellness and open enrollment strategy• Led presentations to customers, current and prospective, to describe and respond to questions about Cigna's health and wellness offerings• Developed customer health benefit plan education presentations• Ordered appropriate collateral, benefit summaries, and giveaways• Maintained knowledge and expertise in all products, services and enrollment activity• Effectively articulated and demonstrated Cigna's tools and capabilities in the marketplace• Tracked event meetings and top customer questions• Referred customer service issues, administrative functions, eligibility, and billing questions, installation matters, settlement production matters to appropriate service organization representatives (Employer Account Services, Customer Service Claims and Call Centers, etc…)

West Los Angeles

Responsible for growing market share and exceeding sales goals within territory utilizing customer focused selling for the ACCU-CHEK product line, which includes blood glucose meters, diabetes information management solutions, and diabetes programs and services. Use consultative skills and specialized knowledge in the Diabetes disease state to generate demand and maximize product awareness by working with and providing education and information to consumers and health care professionals including Endocrinologist, Hospital/Office based Diabetes nurse educators, and Diabetes oriented Physicians.

West Los Angeles

San Fernando Valley

Medical device sales, promoting blood glucose testing supplies to pharmacists and pharmacy district managers. Also responsible for providing general diabetes education to consumers. Terrritory included the San Fernando Valley, Ventura County, Santa Barbara County, San Luis Obispo County, and Las Vegas.

Thousand Oaks, Ca

Lab assistant with the Pre-Clinical Trials department. Responsibilities included receiving, logging, and preparing biological samples for storage, as well as retrieving specific sample and preparing them for testing.

Greater Los Angeles Area And San Diego County

processed and filled prescriptions. Called physicians for new and refill prescription orders. Handled patient insurance billing. Handled customer transactions

Bachelor'S Of Science, General Biology

Bachelor'S Degree, Biology, General