Stacy Collins Email and Phone Number
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Experienced Service Manager with a demonstrated history of working in the IT industry. Skilled in Service Delivery, Avaya Products, and Account Management. Strong support professional with a Bachelor of Science focused in BS Communications, Concentration- Public Relations & Marketing, Minor in Business Administration from Eastern Connecticut State University.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Senior Customer Success Account ManagerMicrosoft Aug 2021 - Present
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Customer Success Account ManagerMicrosoft Mar 2020 - Aug 2021
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End User Computing Service ManagerHenkel May 2017 - Feb 2020Rocky Hill, Ct• Support end user computing for Henkel employees within the North American Region • Manage/ monitor service levels to ensure the provider meets service contractual obligations• Review service reports for the region, identify/discuss problem trending, and discuss/understand action plans presented by provider• Work with internal teams and provider's Service Delivery Manager to develop requests and oversee out of scope services (such as project work) throughout the project lifecycle• Accountable for the End User Computing regional budget, including payment approval, PO creation, and invoice tracking• Facilitate and manage high level incident escalation updates to key business stakeholders at Director, VP, & C-Level • Oversee the resolution of escalated issues within the region to local/regional/corporate/3rd party resolver teams and facilitate communications between the end user and technical staff • Conduct monthly reviews with local IT services teams and managers throughout the region to discuss services, trends, & IT challenges -
Service Delivery ManagerCarousel Industries Oct 2013 - Apr 2017Windsor, CtAccountable for the representation of Carousel Industries products and services to assigned clientsManage customer relationship, overall satisfaction, and the coordination of various internal and subcontracted resources to fulfill service obligations Work in a dynamic environment that includes the support of mission-critical infrastructure and applications; interact with senior management, technical, and subcontract staffOversee the resolution of high priority issues and outages, lead technical staff in problem analysis, and support recommendations to prevent future recurrences Essential Duties and Responsibilities: Customer Relationship Management, Service Management, Reporting and Analysis, and Contract Management -
Project ManagerCarousel Industries Jan 2010 - Oct 2013Windsor, CtDevelop scopes of work and project plans for all assigned customersManage the entire implementation effortFacilitate & establish regular Project Review Meetings with the customer and internal resourcesServe as customer’s single point of contact for all project related issues and concernsSuccessfully lead, develop, coordinate, and communicate a common strategic direction to meet project objectives and provide quality serviceWork as interface for customer service and sales to ensure project objectives are metDevelop and manage project plans and response strategiesEnsure projects were complete on time and within budget
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Sales AssociateCarousel Industries Feb 2007 - Jan 2010Windsor, CtGenerated, qualified, and distributed opportunities to the sales team Developed new sales opportunities within assigned territoryWorked cross-functionally with other organizations during the sales and implementation processBuilt, managed, and expanded a base of accounts utilizing sales strategies and process management for opportunity closure.
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InternK & M Productions Sep 2006 - Dec 2006
Stacy Collins Skills
Stacy Collins Education Details
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Bs Communications, Concentration- Public Relations & Marketing, Minor In Business Administration -
Business Administration
Frequently Asked Questions about Stacy Collins
What company does Stacy Collins work for?
Stacy Collins works for Microsoft
What is Stacy Collins's role at the current company?
Stacy Collins's current role is Customer Success Account Manager at Microsoft.
What is Stacy Collins's email address?
Stacy Collins's email address is sj****@****ies.com
What is Stacy Collins's direct phone number?
Stacy Collins's direct phone number is (802)-860*****
What schools did Stacy Collins attend?
Stacy Collins attended Eastern Connecticut State University, James Cook University.
What are some of Stacy Collins's interests?
Stacy Collins has interest in Social Services, Children, Civil Rights And Social Action, Human Rights, Health.
What skills is Stacy Collins known for?
Stacy Collins has skills like Managed Services, Telecommunications, Avaya, Voip, Telephony, Project Management, Networking, Project Planning, Vendor Management, Professional Services, Event Planning, Public Speaking.
Who are Stacy Collins's colleagues?
Stacy Collins's colleagues are Palash Agrawal, Nasri Ahmed, 乔义翠, R Czm, Vitaly Gorbenko, Katie Steinmeyer, Santiago Descalzo.
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Stacy Collins
Melbourne, Fl5moog.com, tacustoms.com, ingrammicro.com, gmail.com, collaborativesolutions.com -
Stacy Collins
Visionary Leader With Proven Results In Strategic Planning, Team Building, System Adjustments, And Effective CommunicationNorth Deland, Fl3stetson.edu, stetson.edu, stetson.edu -
1finresearch.com3 +148427XXXXX
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