Recruit and organize product studies involving hair color, hair treatments and styling products for educational, claims, safety or developmental purposes.● Work closely with study investigator to schedule study, provide updates throughout study and provide final recap at completion of study. ● Use creative thinking when developing study screeners to find panelists for studies and recruit new panelists for our database. ● Display agility to complete studies with tight turnarounds and frequent changes. ● Work cross-functionally with teams across Research and Development within Aveda and partner with our other Research facility in Melville, NY that is part of our parent company, Estee Lauder Companies. ● Lead for salon inventory to track product coming in and out of Research Salon, conduct monthly inventory checks and place orders for product. ● Develop flow for each study with the responsibilities and actions of each team member within the salon.

Manage class logistics for 12 US states and Canada. Logistics include: working with various vendors on supplies, managing and tracking shipments, sending class communications, creating and managing events in the registration system, working in partnership with the field education team and hosting venues. ● Create and implement team policies within an Administrative Operations Manual. Provide training to peers and field education teams on new processes/procedures.● Work cross-functionally with several departments and teams to track and manage calendar planning and design projects. ● Lead database management of registration site when new classes need to be added or updated. Organize all information in a shared document and delegate tasks. ● Gather post-event data and revenues to analyze success of programs and use as planning data in the future. ● Build strong relationships with network salons to drive enrollments that meet our fill rates and achieve revenue targets.

Provided information on refractive surgery options to current and new patients in order to increase LASIK business.• Lead scheduler for LASIK consultations; answering phone line and following up to all web inquiries for information or to book appointments. • Conveyed a strong knowledge of the clinic’s services and advantages to increase conversion of inquiries into booked appointments. Within first 3 months of employment increase web conversions by 8%.• Displayed high level of experience within Microsoft Excel to create new reports for tracking patient follow up, analyzing business trends and conversions. Provided month end wrap up of all LASIK activity.

Worked directly with stylist along with internal sales and support teams across North America with all Continuing Education needs. Quickly and effectively communicated program offerings, addressed questions and provided recommendations.• Answered calls for Centralized Booking phone line in call center environment. Began as a phone representative and grew to take on these additional tasks and projects:o Assisted 4 of 8 North America regions with event management, collecting on private events, maximizing capacities and other support as needed.o Produced weekly, monthly and yearly reports for various departments and regions, showing activity and revenue to help them make future business decisions.o Identified need for event software training so created a training manual and resource guide that both team and customers could use. o Created, scheduled and sent email marketing campaign for Aveda Advanced Academy in New York, increasing awareness and enrollment.o Exported and created education records and financial reports for customers, supporting business needs.o Data entry and managed database system, ensuring all information is updated so that reporting is accurate.• Supported stylists with tools, resources and information, driving customer satisfaction.• Facilitated problem solving and reached out to necessary departments to assist with customer needs. Followed-up with customer in quick and professional manner.• Analyzed customer feedback finding areas of improvement between Aveda Salons and field support or internal departments.• Frequently recognized for close attention to detail while working on multiple projects at one time.

Provided friendly service and was first point of contact as customers enter the store. Worker at the store part-time from November 2012 – July 2013 and again in November 2013 – June 2014.• Delivered memorable service promoting customers to return to shop.• Displayed strong knowledge of services and products to customers, assisting with all needs or questions.• Worked within scheduling software booking future appointments. Used problem solving skills to properly place customers within the appropriate time frame.

Cultivated strong working relationship with Corporate Travel and Catering only segments for newly remodeled hotel. During transition worked to move previous customers to new brand as well as obtain new customers.• Displayed strong negotiation skills to increase typical room night costs seen within the brand from low $100’s to mid-$100’s.• Utilized knowledge of market trends, brand and needs of hotel to shift share.• Communicated benefits and differences from hotel compared to competitors as well as other hotels within the same brand.• Demonstrated strong time management and organizational skills. Provided top-notch customer service while working on multiple projects during various stages with different customers.

Gained experience across 3 hotels brands while with Management Company (Hampton Inn, Hyatt Place and Holiday Inn Express). Displayed strong drive and determination to be promoted from Front Desk Agent to Sales Coordinator and finally Sales Manager. Worked with customers in the Sports, Military, Education, Religious and Fraternal segments.• Pursued new business through cold calls, sales calls and analyzed travel reports maximizing revenue channels and promoting hotel.

Actively promoted the college to prospective students. Participated in student panels and admission events helping to increase enrollment. Demonstrated strong knowledge of school and surrounding area to help give prospective students insight to attending the school.

During this internship I got to help create the layout for a series of six book they had to create for their biggest client. I also help with photography, kids crafts to be photographed, and book mock-ups.