Stacy Kleinhans Email & Phone Number

Passionate about helping businesses work better. With demonstrated experience consulting in:Business StrategyMarketing Planning & OptimisationOperations & Project ManagementEffective Utilisation of ResourcesAlignment of Technical & Business ObjectivesI have a natural affinity for identifying risks & a genuine passion for finding solutions to mitigate them. Being able to communicate across all levels of business - from Tech & Development to Marketing & Administrative… Show more Passionate about helping businesses work better. With demonstrated experience consulting in:Business StrategyMarketing Planning & OptimisationOperations & Project ManagementEffective Utilisation of ResourcesAlignment of Technical & Business ObjectivesI have a natural affinity for identifying risks & a genuine passion for finding solutions to mitigate them. Being able to communicate across all levels of business - from Tech & Development to Marketing & Administrative through to Exco & C-Level Management - I aim to meet those I work with in their comfort zone, and effectively lead them to growth & optimisation.My breadth & depth of experience includes having worked with businesses in the following industries:Food & HospitalityDigital & Offline MarketingOnline Retail & eCommerceHomeware & FashionSports Coaching & FitnessCommunity Outreach & Social ServicesVolunteeringGlobal Telecommunications Finance & Lending AutomotiveInformation Technology ServicesWarehousing & Cold StorageLogistics Show less

Currently engaged in a contracting capacity to assist with:- Project management- Business analysis & requirement scoping- Development of documentationranging across a select group of exciting projects/activities.

Currently engaged in a medium-long term contract to spearhead development of new software products specific to the business / industry. This includes:- Scoping of current & future software requirements- Identifying & managing/mitigating risks to the project and objectives- Project management of multiple (concurrently running) product development cycles on both Android & Windows OS, across multiple languages (COBOL, SQL, C#)- Stakeholder management (both internal & external)-… Show more Currently engaged in a medium-long term contract to spearhead development of new software products specific to the business / industry. This includes:- Scoping of current & future software requirements- Identifying & managing/mitigating risks to the project and objectives- Project management of multiple (concurrently running) product development cycles on both Android & Windows OS, across multiple languages (COBOL, SQL, C#)- Stakeholder management (both internal & external)- Development of system overview & testing documentation Show less

Cape Town, Western Cape, South Africa

As the co-owner of this successful coffee roasting & wholesale business, my specific focus lay in operations & client management, new business, logistics & planning, and administration/accounts management. And consumption of coffee, of course - Real Coffee for Real People...Premium, selectively sourced coffee consistently roasted, packaged & delivered throughout South Africa. Uncompromising service, quality & value at a competitive price.

Cape Town, Western Cape, South Africa

My mandate at EOGA was two-fold:- In the immediate and short-term I was tasked with alleviating an overflow of work & ensuring that daily, weekly and monthly tasks were delivered accurately, on time & independently ✔- In the medium to longer term I was requested to review the way the business operated and implement &/ update &/ automate processes so that the Administrative Team would be able to work more efficiently and meet their deadlines (without taking on additional staff… Show more My mandate at EOGA was two-fold:- In the immediate and short-term I was tasked with alleviating an overflow of work & ensuring that daily, weekly and monthly tasks were delivered accurately, on time & independently ✔- In the medium to longer term I was requested to review the way the business operated and implement &/ update &/ automate processes so that the Administrative Team would be able to work more efficiently and meet their deadlines (without taking on additional staff permanently - including myself) ✔My short term duties included> Administration, such as bank reconciliations, account enquiries, invoicing & payment allocation> Internal & external communication, including managing team, vendor & customer enquiries> Management of digital footprints, including regular email marketing sends, responding to Google reviews & enquiries and content generation for social media> Assisting with HR, such as resource allocation, HR queries and disciplinary managementIn the longer term I was instrumental in> Developing automated reporting templates & dashboards throughout the business to increase efficiencies & accuracy (and minimise repetitive tasks)> The restructure of staffing & responsibilities to maximise resourcing and broaden individuals' skillsets> The expansion & enhancement of the Company's brand & digital presence, including their Google Business location portfolio, Website development and ongoing page management, on-site and digital surveys and their first digital customer feedback programsI also worked closely with the Directors to develop an industry-first, cutting edge Skills Assessment & Tracking Program for Elite Junior Golfers, which involved the translation of professional on-course assessments into measurable data points. To achieve this, we created a complex conditional scoring system & brought this to life using easy-to-read Reporting which could easily be measured, updated & tracked from one assessment to the next. Show less

Cape Town Area, South Africa

Drive campaign initiatives and platform enhancements to generate expected revenue from existing and new customers via electronic channels. Maintain a deep understanding of the business, working closely with relevant creative, operational and technical teams to brief and manage the execution of projects and initiatives relating to electronic channels across the business. Assist in business forecasting relating to digital advertising spend, whilst managing a large adspend budget including PPC… Show more Drive campaign initiatives and platform enhancements to generate expected revenue from existing and new customers via electronic channels. Maintain a deep understanding of the business, working closely with relevant creative, operational and technical teams to brief and manage the execution of projects and initiatives relating to electronic channels across the business. Assist in business forecasting relating to digital advertising spend, whilst managing a large adspend budget including PPC, SEO, Digital Media/Display, Social Media and Email Marketing spend. Primary responsibilities of this role also include:• Develop new initiatives within the electronic space to improve customers' browsing and shopping experience• Work closely with the marketing planners to assist in keeping a detailed chronology to effectively forecast expectations and provide reports to support results • Foster an environment of analytical thinking, using Google Analytics and internal reporting sources to inform strategy, drive innovation & growth, and deliver on efficiency of spend• Manage relationships with outsourced partners for electronic channels on an on-going basis• Work with outsourced partners to increase traffic to electronic channels via PPC, SEO, Digital Media/Display, Social Media and Email Marketing• Accurately measure the performance of all electronic channels, including internal sales attribution, by developing appropriate reporting formats to report on a weekly, monthly, quarterly and annual basis• Collaborate with internal teams (creative, development, merchandise, IT, warehouse, operational) to effectively implement initiatives, using estalished project management methodologies to manage projects to completion• Regularly present to marketing and executive-level team members on electronic performance, initiatives and growth• Identify credible resources and remain up-to-date with industry trends and new ideas, driving the business to implement where appropriate Show less

Cape Town Area, South Africa

Establish and maintain a world class Performance Email global business unit without peer, working closely with internal business unit heads, end-clients and global media partners within the Aegis Media Group.Working to support business development, drive pitches and proposals for new business and maintain a close relationship and understanding of current client needs across multiple channels within the business (Paid Search; SEO; Conversion and Analytics; Social Media; Performance… Show more Establish and maintain a world class Performance Email global business unit without peer, working closely with internal business unit heads, end-clients and global media partners within the Aegis Media Group.Working to support business development, drive pitches and proposals for new business and maintain a close relationship and understanding of current client needs across multiple channels within the business (Paid Search; SEO; Conversion and Analytics; Social Media; Performance Email).Primary responsibilities of this role also include:• Product development for stand alone and integrated email modules - including cost structures, implementation plans and product collateral within production cycle• Refine and improve reporting & processes – accuracy, efficiency, presentation across all digital marketing channels• Interact with direct/agency clients and the Aegis Media Group to build relationships and positioning as Global Leaders within the marketplace• Scope and deliver outstanding Performance Email solutions in line with client’s KPIs and marketing objectives• Hold responsibility for building and growing key ESP partner relationships• Maintain ongoing understanding of latest usability, site performance, search & social trends to provide cross-channel solutions Show less

Cape Town Area, South Africa

Oversee the delivery of Email Services to a global book of Acceleration direct clients. Work closely with all regions' Business Directors and Managers, and Sales team to provide pre- and post- sales support. Responsible for driving high client satisfaction and serving as the point of escalations for areas of concern or opportunity. Work alongside the Campaign Services Head and Technical Services Head to ensure that clients' needs are met; project work is completed within utilization… Show more Oversee the delivery of Email Services to a global book of Acceleration direct clients. Work closely with all regions' Business Directors and Managers, and Sales team to provide pre- and post- sales support. Responsible for driving high client satisfaction and serving as the point of escalations for areas of concern or opportunity. Work alongside the Campaign Services Head and Technical Services Head to ensure that clients' needs are met; project work is completed within utilization assumptions; and engagements are delivered on profitably. In addition to previous experience still relevant to this role, primary responsibilities of this role also include:• New client on-boarding, briefing and initiation• Overseeing the setup of processes for client engagements• Ongoing reporting of utilisation; profitability; red flag areas for inefficiency; and tracking of client and Client Services satisfaction levels• Escalation point for Campaign and Technical Services teams• Escalation and SPOC (single point of contact) for service delivery to Business Directors and Managers; and their clients• Scoping of new clients and services to inform Client Services and assist in the update of contractuals Show less

Cape Town Area, South Africa

Earned three promotions in less than two years to hold full accountability for managing and mentoring the entire team delivering to the EMEA Account Teams - including Country Directors and EMEA Program Director - for the company’s largest email marketing client, and the world’s largest permission-based email marketing services company, Epsilon International. Establish internal processes to align with Service Level Agreements (SLAs) with a focus on continual improvement and automation. Lead… Show more Earned three promotions in less than two years to hold full accountability for managing and mentoring the entire team delivering to the EMEA Account Teams - including Country Directors and EMEA Program Director - for the company’s largest email marketing client, and the world’s largest permission-based email marketing services company, Epsilon International. Establish internal processes to align with Service Level Agreements (SLAs) with a focus on continual improvement and automation. Lead client allocation and rotation. Cultivate active communication across all channels; acting as key point-of-contact and hold responsibility for promptly resolving all escalated issues. Oversee creation of documentation and internal tools, including Billing and Reporting Systems; and internal Wiki. Produce regular campaign and profitability reports and updates for internal and client stakeholders.Notable accomplishments during my time in this role:• Encouraged personal ownership and self-direction from team members; ensured full understanding of roles, impacts, and dependencies• Significantly improved the relationship with Epsilon and Epsilon’s book of global end-clients through a proactive, hands-on approach; increased adherence to SLAs to 99% or higher and greatly reduced escalations while concurrently streamlining internal communications and resolution process• Standardised communication templates to improve client response and perception of service delivery; decreased warnings on client response time from 8+% to less than 2%• Redistributed workload, collaborated on the development of a team efficiency tool, and established consistent KPIs with regular reporting to drive improvements to team performance and campaign management; increased productivity by twofold or better• Grew Team / Client profitability from negative to 20+% through increased efficiencies, identification of low revenue generating areas, and revision of contracts Show less

Cape Town Area, South Africa

Earned a promotion to Team Lead within six months of joining the company to lead the Team responsible for Skype’s Email Marketing Campaigns and Custom Solutions. Responsible for communicating ongoing client and team status; and managing and delivering on demanding client expectations. Compile comprehensive quarterly audits for clients, including relevant and insightful recommendations to inform and build-out clients’ email marketing strategies. Deliver client support for all client tiers… Show more Earned a promotion to Team Lead within six months of joining the company to lead the Team responsible for Skype’s Email Marketing Campaigns and Custom Solutions. Responsible for communicating ongoing client and team status; and managing and delivering on demanding client expectations. Compile comprehensive quarterly audits for clients, including relevant and insightful recommendations to inform and build-out clients’ email marketing strategies. Deliver client support for all client tiers, including scheduled after-hours client support for global (NA region) clients.Notable accomplishments during my time in these roles:• Directed an international team handling Skype’s Email Marketing Campaigns; configured, deployed, and reported on ~56M transactional and ~15M trigger emails monthly to meet SLAs and QA standards, working with parties across multiple time-zones:o South Africao United Kingdomo Estoniao North America• Enhanced client business and financial decisions with implementation of monthly forecasting and platform-performance monitoring• Stepped up early in tenure to orchestrate improvements to reporting resulting in increased client satisfaction and new revenue opportunities• Introduced automated, brand-aligned, client-focused reports incorporating industry benchmarks and custom recommendations (still in use); and reduced report production time by 80% Show less

South Africa

Delivered support and training on proprietary systems to 120+ clients throughout South Africa. Project managed and executed client demonstrations, hardware and software installations, training schedules, and on-site / telephone support. Developed customized training material / tools. Communicated relevant information to Account Management. Followed-up on outstanding payments and coordinated payment plans.Notable accomplishments during my time in this role:• Actively engaged with… Show more Delivered support and training on proprietary systems to 120+ clients throughout South Africa. Project managed and executed client demonstrations, hardware and software installations, training schedules, and on-site / telephone support. Developed customized training material / tools. Communicated relevant information to Account Management. Followed-up on outstanding payments and coordinated payment plans.Notable accomplishments during my time in this role:• Actively engaged with clients and stakeholders; increased on-site visits to maintain visibility, offered tailored training programs to meet unique client needs, and continually improved client satisfaction• Improved client payment rate by 50% through frequent communication and personal contact Show less