Stacy Kleinhans Email & Phone Number

Passionate about helping businesses work better. With demonstrated experience consulting in:Business StrategyMarketing Planning & OptimisationOperations & Project ManagementEffective Utilisation of ResourcesAlignment of Technical & Business ObjectivesI have a natural affinity for identifying risks & a genuine passion for finding solutions to mitigate them..

Currently engaged in a contracting capacity to assist with:- Project management- Business analysis & requirement scoping- Development of documentationranging across a select group of exciting projects/activities.

Currently engaged in a medium-long term contract to spearhead development of new software products specific to the business / industry. This includes:- Scoping of current & future software requirements- Identifying & managing/mitigating risks to the project and objectives- Project management of multiple (concurrently running) product development cycles on.

Cape Town, Western Cape, South Africa

As the co-owner of this successful coffee roasting & wholesale business, my specific focus lay in operations & client management, new business, logistics & planning, and administration/accounts management. And consumption of coffee, of course - Real Coffee for Real People...Premium, selectively sourced coffee consistently roasted, packaged & delivered.

Cape Town, Western Cape, South Africa

My mandate at EOGA was two-fold:- In the immediate and short-term I was tasked with alleviating an overflow of work & ensuring that daily, weekly and monthly tasks were delivered accurately, on time & independently ✔- In the medium to longer term I was requested to review the way the business operated and implement &/ update &/ automate processes so that.

Cape Town Area, South Africa

• Drive campaign initiatives and platform enhancements to generate expected revenue from existing and new customers via electronic channels. Maintain a deep understanding of the business, working closely with relevant.
• Develop new initiatives within the electronic space to improve customers' browsing and shopping experience
• Work closely with the marketing planners to assist in keeping a detailed chronology to effectively forecast expectations and provide reports to support results
• Foster an environment of analytical thinking, using Google Analytics and internal reporting sources to inform strategy, drive innovation & growth, and deliver on efficiency of spend
• Manage relationships with outsourced partners for electronic channels on an on-going basis
• Work with outsourced partners to increase traffic to electronic channels via PPC, SEO, Digital Media/Display, Social Media and Email Marketing

Cape Town Area, South Africa

• Establish and maintain a world class Performance Email global business unit without peer, working closely with internal business unit heads, end-clients and global media partners within the Aegis Media Group.Working to.
• Product development for stand alone and integrated email modules - including cost structures, implementation plans and product collateral within production cycle
• Refine and improve reporting & processes – accuracy, efficiency, presentation across all digital marketing channels
• Interact with direct/agency clients and the Aegis Media Group to build relationships and positioning as Global Leaders within the marketplace
• Scope and deliver outstanding Performance Email solutions in line with client’s KPIs and marketing objectives
• Hold responsibility for building and growing key ESP partner relationships

Cape Town Area, South Africa

• Oversee the delivery of Email Services to a global book of Acceleration direct clients. Work closely with all regions' Business Directors and Managers, and Sales team to provide pre- and post- sales support..
• New client on-boarding, briefing and initiation
• Overseeing the setup of processes for client engagements
• Ongoing reporting of utilisation; profitability; red flag areas for inefficiency; and tracking of client and Client Services satisfaction levels
• Escalation point for Campaign and Technical Services teams
• Escalation and SPOC (single point of contact) for service delivery to Business Directors and Managers; and their clients

Cape Town Area, South Africa

• Earned three promotions in less than two years to hold full accountability for managing and mentoring the entire team delivering to the EMEA Account Teams - including Country Directors and EMEA Program Director - for.
• Encouraged personal ownership and self-direction from team members; ensured full understanding of roles, impacts, and dependencies
• Significantly improved the relationship with Epsilon and Epsilon’s book of global end-clients through a proactive, hands-on approach; increased adherence to SLAs to 99% or higher and greatly reduced escalations while.
• Standardised communication templates to improve client response and perception of service delivery; decreased warnings on client response time from 8+% to less than 2%
• Redistributed workload, collaborated on the development of a team efficiency tool, and established consistent KPIs with regular reporting to drive improvements to team performance and campaign management; increased.
• Grew Team / Client profitability from negative to 20+% through increased efficiencies, identification of low revenue generating areas, and revision of contracts Show less

Cape Town Area, South Africa

• Earned a promotion to Team Lead within six months of joining the company to lead the Team responsible for Skype’s Email Marketing Campaigns and Custom Solutions. Responsible for communicating ongoing client and team.
• Directed an international team handling Skype’s Email Marketing Campaigns; configured, deployed, and reported on ~56M transactional and ~15M trigger emails monthly to meet SLAs and QA standards, working with parties.
• Enhanced client business and financial decisions with implementation of monthly forecasting and platform-performance monitoring
• Stepped up early in tenure to orchestrate improvements to reporting resulting in increased client satisfaction and new revenue opportunities
• Introduced automated, brand-aligned, client-focused reports incorporating industry benchmarks and custom recommendations (still in use); and reduced report production time by 80% Show less

South Africa

• Delivered support and training on proprietary systems to 120+ clients throughout South Africa. Project managed and executed client demonstrations, hardware and software installations, training schedules, and on-site /.
• Actively engaged with… Show more Delivered support and training on proprietary systems to 120+ clients throughout South Africa. Project managed and executed client demonstrations, hardware and software installations.
• Actively engaged with clients and stakeholders; increased on-site visits to maintain visibility, offered tailored training programs to meet unique client needs, and continually improved client satisfaction
• Improved client payment rate by 50% through frequent communication and personal contact Show less