Stacy Perez Email and Phone Number

Assisted our clients of sales representatives, doctors, and nurses by preparing them for success with their patientsUtilized ServiceNow to prioritize tickets and escalate to upper management when necessaryProvided exceptional customer support and ensured the client is 100% satisfied with the assistance received prior to ending the interaction Adapted to new programs and software changes within 3 daysCommunicated with tier 2 support ensuring all external emails were compliant and accurateWorked with managers to recognize and mitigate risk Produced 40-50 clear and concise tickets daily documenting steps taken to achieve resolution Collaborated with team members when they needed troubleshooting assistance by creating detailed and resourceful documents resulting in improved efficiencyTrained 5 new employees within 1 week each

Meticulously reviewed 100-200 inventory entries daily through Excel and library databasesValidated between 200-300 books checking for quality and preparing for in-house use Packaged between 300-500 deteriorated books for bi-monthly shipments Increased workflow efficiency by 25% by rearranging heavily utilized equipment and files in an organized mannerTrained 3 employees within 3 days each