• Virtual Executive Assistance - Comprehensive Executive Support including special projects, research, and implementation of initiatives.• Customer Advocacy, Success & Retention:~ Critical thinking, troubleshooting, and research to resolve customer support and technical issues. Effective, clear clear communication. ~ Creation of support documentation and common user issue / inquiry responses.~ Identification of improvement, customer retention opportunities, and anticipation of customer needs and future issues. ~ Proactive communication of customer feedback and identified issues to key stakeholders and departments.• Project Management - Management and facilitation of small to large specialized key projects including SaaS implementation, new websites, website redesigns, office relocation and meeting/event planning.• Web Content Writing and WordPress updates. Sales and Marketing Copywriting for digital and print collateral.

• Simultaneously researched, qualified and implemented three new SaaS applications. Assisted with training of end-users. (CRM, Time Tracking, and Field Service Management)• Managed and facilitated new company website with contracted web development agency. Performed QA testing at each stage for scope of work adherence, site functionality, and navigation performance. Wrote web content, including WordPress updates.• Talent Acquisition - Collaborative planning to meet hiring and retention initiatives for targeted qualified talent. Development of acquisition branding and communication. Administered candidate life cycle. Executed recruiting and on-boarding aspects, including participation in team interviews, and debriefings. Employee Handbook recreation. Employee Performance Review formation, communication, scheduling and tracking.• Copywriting and editing of sales collateral. Facilitated creation of new collateral with design and print vendors.• Internal Communication – Company-wide communication regarding Culture, Principles, Initiatives, Events, Procedures, and Policies.• External Communication – Direct B2B Email Marketing, Social Media, and Subcontractor Outreach.• Executive Support to President/CEO, including research of viable options for new initiatives, implementation and special project execution. Confidential directives. Cross-functional team collaboration for solution achievement and process improvement initiatives.

• Project Coordination – Managed CoConstruct account and project set up, contracts, scheduling of site preparation requirements, project material sourcing and orders, vendor and contractor relations. Maintained Houzz account and project postings.• Customer Satisfaction – Obtained customer testimonials, ensured outstanding issues were addressed immediately, worked closely with customers at their residence in preparation and staging of on-site project photo shoots, scheduling and coordination.• Coordinated website updates, wrote project and services website content, performed WordPress updates and edits.• Facilitated and managed Mobile-Friendly Website Redesign including QA Testing for scope of work adherence, link performance, navigation, functionality, and user-friendliness.• Advertising design coordination, managed media contracts, relationships, and ad placement deliverables.• Social Media - Created graphics and content, calendar and posting schedule management, community engagement.• Executive support to Owner/President, including personal leisure travel planning, negotiations and coordination. Preparation of QuickBooks estimates, invoices, monthly design commissions, weekly sales report updates. New Hire preparation / On-Boarding.

• Warranty & Customer Satisfaction Manager~ Direct point of contact for customers. Managed residential and commercial warranty claims, including investigation, resolution, settlement and legal document execution. ~ De-escalated customer situations.~ Tactfully informed customers of warranty claim denials with comprehensive support documentation.~ Qualified warranty registrations based upon product material types, paint specification and install location. • Spearheaded creation of new Warranty Registration Website – Managed, facilitated and led development of workflow. QA testing for scope of work adherence, link performance to source documents, navigation, functionality, and user-friendliness.• Talent Acquisition for 9 branches and corporate office. Identified and utilized creative industry talent sourcing and company branding alternatives. Maintained end-to-end candidate cycle. Conducted recruiting efforts, including travel coordination and booking.• Executive Support to President, including special projects, complex multi-leg international travel, logistics planning, passport and visa assistance, on-call monitoring of travel throughout. Confidential matters and directives. Monitored deliverables from direct reports.• Marketing / Copywriting - Copywriting of sales collateral for new product roll outs and edited existing materials. Managed design/print production. Directed creation of new paint sample decks. Headed negotiations to secure new print vendor, implemented switch over and new on-line portal ordering system.• Event Management – Planning, negotiations, travel bookings and management of sales meetings, training events, and parties.

•Customer Success & Support: ~Addressed all customer support needs and educated customers for 3 yrs. Created help documentation. ~Tested, replicated, and escalated issues; documented and tracked status. ~Voice of the customer, driving customer success by working with the Development team on customer feedback, site functionality improvements, bugs, and anticipated needs; and Partner Management team regarding invalid merchant offers.•Sourced vendors, negotiated contracts and managed relationships. Achieved cost savings over 75% by utilizing specialty vendors and contractor for procurement, assembly of furnishings, installations, department/employee moves and appliance repairs.•Project managed office relocation, including location search, initial lease negotiations, design and space planning, build out, punch list, and move. Managed office expansion, design options, space planning; organized and supervised office re-org/move.•Benefit Administration - Open enrollments, implementation of yearly benefit changes and COBRA TPA account/system set-up.•HR Administration - Executed Employee Handbook development and communication. Developed and conducted new hire On-Boarding. Coordinated clinics, drives, and charity donations. Assisted with ADP implementation.•Talent Acquisition – Participated in strategic cross-departmental planning and collaboration to attract, acquire and retain specialized, distinct talent; resulting in 37 hires. Acquisition branding development and communication. Identified and collaborated with unique sourcing avenues for targeted talent. Managed candidate life cycle. All recruitment needs. Participated in the shaping of the company culture; ongoing fostering and support.•Event & Meeting Planning - Creative conception and management of Launch Parties, Exec Mgt Meetings, Employee Appreciation events, Annual Company Volunteer Days and Holiday Parties.•Web Content - Wrote merchant descriptions as well as merchant introduction content for Offers.com.

• Facility and Office Management, including planning, logistics and management of three office moves including 23,000 sq ft lease space finish-out supervision, maximum expense control, coordinated with property management for building services, repairs and lease space improvements, negotiated vendor and equipment contracts and terms and managed vendor relationships.•Addressed office space needs as growth demanded, including office and/or cubicle moves, procurement and collaboration with IT. •Recruiting & Retention – Instrumental in scaling team from 30 to over 100 employees in 8 months. New hire On-Boarding and HR liaison. Team culture development and nurturing.•Meeting & Event Planning – Planned, organized, negotiated and managed Client Planning Sessions, Focus Groups, Executive Retreats, Sr. Management / Lead Team off-sites, Client Team off-sites, All-Hands Meetings, Destination Holiday Parties and Employee Appreciation events. Travel coordination and booking.

• Executive Support, including extensive, complex business and leisure travel logistics (domestic and multi-leg international), passport assistance, on-call monitoring and management of travel throughout. Implementation of executive directives with high confidentiality. ‘Gatekeeper’ of the Chairman/CEO’s time. Special projects requiring high sensitivity.• Internal Customer Service – Ensured employees were provided direction on procedures and policies and obtained time needed with the executives. Scheduled internal meetings with executive management and leadership team. • External Customer Service – Greeted C-Level clients and facilitated client on-site visits and meetings, received and screened all incoming calls to the Chairman/CEO, scheduled calls and meetings directly with C-Level clients.• Industry Summits, Meetings & Event Management - Research, conception, planning, negotiation, logistics and management of on-site Summits, Conferences and Training Seminars, Corporate Meetings, Client on and off-site Meetings, Client and Executive Retreats,All-Hands Meetings, Annual Golf Tournaments and Holiday Parties of 400+ guests.

• Administrative support, preparation of weekly sales and distribution booking reports; and quarterly area forecast updates.• Negotiated and managed lease space improvements, repairs and facility needs.

• Office Operations Management. Processed Subcontractor AIA Billing and Payments. HR Administration. Event Management.• Executive Support, including creation and monitoring of reports; aid in decisions for entire division, and personal business.

• Executive support to General Manager, including trade shows and equipment repossessions• Provided administrative support for the Customer Sales & Service teams• Facility and office administration

• Implemented quotation procedures and protocols for the sales/marketing quotation system. Provided system training for sales team. System liaison between Philips Medical Systems and R.P. Kincheloe Co.• Created all equipment quotes and responses to RFP’s for Account Managers and Sales Specialists• Managed on-line maintenance of all account activity and weekly call reports• Executive support to District Manager and Executive Directors