Stacy Alberto Email & Phone Number

Offer Sales and Operations assistance to a variety of businesses such as vehicle dealerships, aviation and wine manufacturers. Implement processes, financial analysis, training and marketing activities.

United States

Northern California

Providing sales and marketing support to the region dealer body. Increase inventory levels and provide operational training as the brand and company products grows for the US market.

Western Region, Ca

Leader in field sales and operations in healthcare facilities to provide exceptional customer service and increase growth opportunities within region. Managing 22 business customers with highest level of professional service. Translating in 12% revenue increase.• Effectively recruit, train and manage newer team members on financial analysis, operations and expense control to build strong Region Market team. • Communicate Territory activities with timely submission of detailed reports to Region Leaders for maximum customer Satisfaction• Develop innovative operations processes for efficient use of staff to maintain highest quality of work for clients.• Leverage business relationships to produce strong sales leads for continued market growth of region.

Manage sales force and inventory of independent vehicle dealership business.Inventory control and marketing of Harley-Davidson Motorcyles. Implement sales process and marketing activities during acquisition.

Proven results driven manager who develops and implements strategies to capture a competitive advantage and customer satisfaction in market share challenged region. Consistently exceeded revenue goals 4% to 19% for district in wholesale/retail P&A and General Merchandise.Developed and championed process of dealership closures with customer issues, product placement and inventory disbursement.Top manager who presented and participated with most consumer activities to develop brand loyalty and support local business marketing strategies.

Directly responsible for achieving profitability and customer satisfaction goals, providing After Sales support to Land Rover dealers, in the San Francisco Bay Area. Analyzed key financial statement matrices, identifying and presenting profitability opportunities to dealer senior management. Implemented effective action plans and proactive market initiatives to reach company goals and objectives.Identified warranty corporate expenses and maintained 95.6% of national averageCut idle inventory 32% by improving controls and developed effectiveMerchandising strategiesRevitalized stagnant district to achieve 106.6% parts and labor sales through promotions and programs

Professional service engineer with recognized exceptional business acumen to assess industry climate and tailor cost effective responses to fixed operations goals.Initiated and piloted nationally adopted diagnostic process to effectively and efficiently resolved customer issues and Fix Right First Time procedures.Improved technical response time and reduce Reacquired Vehicle requests for region.Coordinated vehicle displays for marketing activities and Corporate sponsored eventsSenior field engineer leading in national troubleshooting actions and team scheduling.

Top requested technical advisor for product launches and marketing activities for sales division New York regionProvided classroom Service training for technicians on vehicle components and equipment.Pioneered mentoring program for diversity among future field engineers and technical career pathsLegal advisor and technical witness for arbitration hearings throughout tri-state area.

Top 3 ranked Zone Manager in program sales goals of Fixed Operations.Developed customer service guidelines adopted nationwide and created dealership training program. Recognized improper recall procedure and initiated new repair process to improve customer satisfaction Served as senior consultant to evaluate and teach dealers fixed operations management and profitability.

Achieved highest volume ranking to assist with customer concerns and product questions.Developed procedure and job responsibilities for legal analyst position in legal departmentRegularly assisted 'one off' tasks to get immediate resolutions and achieve accurate results in warranty audits, customer arbitrations and product information