Stacy Parker Email & Phone Number

Los Angeles, Us

• Support business units and subsidiaries across all U.S. operations• Direct recruiting process for all open positions, including preparation of written job descriptions and assessment of position classification and salary range, postings for various positions, candidate search and outreach, managing resumes, interview process, etc.• Perform day-to-day HR activities (employment relations and discipline matters, performance management, compensation/benefits, employee engagement, employee development, position changes, changes in duties, comp changes, investigations, etc.)• Facilitate and advise on all HR programming (goal-setting, performance-reviews, talent-planning, salary-planning, etc.)• Interface with our PEO on the delivery of standard, consistent HR processes, and talent and training activities for employees and managers• Consult with management and legal department regarding discipline matters, providing advice and counsel to management regarding appropriate progressive discipline, attend disciplinary meetings, when appropriate, and facilitate terminations• Provide recommendations and work collectively with legal and/or the CFO on employee complaints in a timely manner • Maintain employee files; interface with our PEO for processing and reporting to ensure all HR records and postings meet all federal, state, and local requirements• Foster and maintain positive relationships with management, employees, and PEO, and between management and employees; promote employee engagement initiatives, communication programs, recognition systems, and retention strategies• Provide training on existing programs, new programs, and policy changes• Perform payroll processing tasks with CFO

Phoenix, Az, Us

• Managing and evaluating the day-to-day operations of the Administrative Services Department to ensure the business operates in a smooth, efficient manner• Overseeing staff development, trainings, policy development, and special projects• Works with Accounting and the Management Team to establish and set budgets and monitor spending for the Administrative Services Team• Monitoring staff as they perform basic office tasks, such as answering phones, greeting, and directing visitors, making travel, or meeting arrangements, and distributing mail• Analyze internal processes and recommend and implement procedural or policy changes to improve operation• Developing, reviewing, and improving administrative systems, policies, and procedures• Planning, scheduling, and promoting office events, including meetings, interviews, and training sessions• Document management to ensure information and records are organized and stored in the proper manner• Facilities management to ensure the office is stocked with necessary supplies and to ensure it remains safe, secure, and well maintained • Managing, organizing, and streamlining the onboarding procedures for new hires • Support of Managing Partner / Integrator• Calendar management – Coordinate and schedule recurring and ad hoc meetings, prepare and manage agendas• Documentation management – Scribe, confirm accuracy and completeness, and store in an organized manner• Special Projects – Work with managing partner on special projects (includes collaboration, coordination with other resources (internal & external), and provide status as needed• Coordinate Travel for all Partners• Manage and coordinate Continuing Education completed for attorneys

Recruited to manage the operations, communications and HR for a payments company providing managed payment services for mid-market businesses globally. Managed a team of four. • Standardized and automated the new account process improving productivity by 90% and enabling payment transaction processing to begin 7 days faster than before. • Managed over 15 key accounts of customers doing $1M - $100M of business annually including their relationships with merchant accounts using key metrics and personalized billing and customer service. • Managed the addition and implementation of foreign currency processing for a global marketing company to increase transactions by 35% to 45%. • Continuously identified and implemented organizational improvements including knowledge transfer, standardization of processes, increased efficiency and automation.• Regular attendee of Board Meetings presenting operational improvements as a standard agenda item and reporting on all operational metrics and projects. • Managed all trade show events and participation including communications, customer meetings, giveaways and internal and external presentations resulting in over 20 new leads and a 10% increase in sales and conversion rates. • Developed, implemented and rolled-out standardized job descriptions and annual performance review processes and governance. • Audited and provided compliance reports for PCI, confidential information for on-boarding and off-boarding.

Scottsdale, Az, Us

Implemented, managed and upgraded administrative and operations processes and systems, for a global company that provides supply chain and retail solution platforms. Managed three direct reports. • Key member of the M&A strategic initiatives team focused on policy and process review and change management. Developed and distributed all communications for the RedPrairie acquisition.• Business implementation manager for global introduction of Salesforce.com, replacement for three legacy CRM systems. Identified requirements/best practices, participated in the design, led testing in coordination with IT for an Agile environment for over 6 months and developed internal/external communications resulting in an improved customer experience and a very successful implementation.• Developed communication campaign to engage existing and new customers earlier in the sales process improving overall value to the customer resulting in increased platform usage and revenue. • Designed a Process Governance Program and annual review cycle including development of Business Process Modeling and APQC Classification Framework workshops to improve communication, processes and knowledge transfer. • Product SME and owner of SharePoint internal team sites ensuring up to date content, smooth navigation and driving strategic messages and value of usage for global leadership teams. • Led a global continuous improvement team of over 20 members to identify, communicate and prioritize over 30 improvement projects resulting in an overall revenue increase of 8%.

Scottsdale, Az, Us

Managed strategic initiatives and communication campaigns for training, consulting, customer support and cloud services supporting over 1,500 staff members globally. • Increased customer and employee satisfaction by over 10% by focusing on communication strategy, process improvement and continuous learning and development. • Key member of the M&A strategic initiatives team performing research and due diligence for potential acquisitions. Created presentation and provided feedback to Executive Team.• Project manager of all trade show events including coordination of tight deadlines, scheduling over 30 global staff, 200+ customer meetings, writing and distributing internal and external communications as well as presentations resulting in increased sales leads.