Engineering Project Manager

• Managed departmental (Underwriting, Chargebacks, Fraud) standard operating procedures (SOP) document ensured it is appropriately maintained, supported and effectively used• Facilitated and coordinated with obtaining new or revised standards for departmental policy 
documentation and updating of these documents for the Underwriting, Chargebacks and Fraud 
teams• Effectively processed vendor invoices received by updating of departmental AP Log• Developed training tutorials for newly created departmental processes or procedures• Managed and organized departmental SharePoint folder structure• Restructured and updated various departmental policy documents to ensure compliance with Global 
Compliance Policy

• Helped develop and lead initiatives/programs to provide transparency to department managers• Managed project communications including regular status reporting and project updates to the leadership team to ensure stakeholder involvement and attention• Project planning including developed and managed detail program plans that consider all requirements, constraints, resources, and deliverables associated with the defined business objectives• Monitored performance against Service Level Agreements and worked with the provider to address any performance issues• Built operational processes: standardizing reporting, defining consistent project/policy frameworks, dashboard publication and communications cascade, designing models and dashboards to answer key business problems, experience reporting processes, performance measures and adherence, global workforce measures• Collaborated with technical and non-technical teams, including Customer Support, Product Management, Engineering and Cloud Operations teams to remediate risks identified during risk assessments to rapidly determine causes for implementation issues and developed corrective actions

• Cultivated an advisory relationship with clients and managed all components of the client account, including recommending which campaigns to improve, providing ad copy feedback, and communicating value delivered• Provided reporting to customer on a weekly, semi-monthly, or monthly basis to summarize opportunities and previous period results based on the package purchased by the client• Led the Discovery Call to understand client's business, identify vertical nuances, success metrics, establish expectations, and derive a strategy• Created standardized workflows for the generation of data driven campaign reports to present client traction and developed other client-facing materials such as presentations• Identified new revenue opportunities, grew client business and maximize client retention• Managed statement of work generation and negotiation with the customer• Provided feedback to engineering to define and influenced the direction of HP ZANTAZ’ products and services• Gathered and presented customer enhancement requests to ZANTAZ Product Strategy leaders to ensure customer satisfaction and retention while helping to grow ZANTAZ incremental revenue