Stacy H. Philippou Email & Phone Number

Honolulu, Hawaii

Honolulu, Hawaii

Honolulu, Hi

- Coordinate financial transactions and documentation- Manage vendor and customer relationships - Recommend and implement areas for high valued process improvement opportunities- Manage end-to-end technology requirements for the business

Hawaiian Islands

Honolulu

Honolulu, Hawaii

Honolulu, Hi

Remote

Remote

- Drive and contribute to global strategy design and alignment of the end-to-end Customer experience- Lead discussions with VP and senior level leaders- Coordinate large scale program management initiatives in a global and virtual environment- Full end to end project planning, driving, and coordination for Intuit enterprise wide functions and business units- Lead design, improvement and deployment projects across the enterprise utilizing Six Sigma and other project management tools and methodologies- Successfully launched large scale projects in Singapore, United Kingdom, Australia, India, and Canada- Establish program and project management processes and informal mentoring programs

Honolulu, Hi

- Facilitate the creation of mission and vision statement for the organization- Assist the facilitation of Board of Directors meetings and provide strategic guidance- Recommend areas for high valued process improvement- Create and manage organizational website and technology

Tucson, Az

- Regularly interact with Senior Manager, Director, VP, Executive VP, and CEO level resources and customers- Successfully completed 6 projects and managed 2 programs in addition to managing 6 ongoing processes- Full end to end project planning, driving, and coordination for Intuit enterprise wide functions and business units- Lead design, improvement and deployment projects across the enterprise utilizing Six Sigma and other project management tools and methodologies- Interacted with both internal and external customers to execute on key initiatives and effectively coordinated multiple projects simultaneously- Collaborated in formal mentoring programs with individuals seeking leadership and project management development- Owned external benchmarking processes with the Corporate Executive Board and Technology Services Industry Association

Tucson, Az

- Created and managed multiple forecast models ranging from simple time series to multiple regression- Facilitated regular operating mechanisms with senior leadership to review and discuss contact center operations metrics and performance- Compiled recommendations to improve performance, efficiency, as well as the customer and employee experience

Tucson, Az

- Successfully completed 11 projects and managed 2 programs- Full end to end planning and coordination for Intuit enterprise wide functions and business units- Lead design, improvement and deployment projects across the enterprise utilizing Six Sigma and other project management tools and methodologies- Interacted with both internal and external customers to execute on key initiatives- Effectively coordinated multiple projects simultaneously- Participated in training, sharing best practices, and knowledge internally and externally.

Tucson, Az

- Successfully completed 12 projects of varying levels during this time- Coordinated and managed initiatives involving the QuickBooks Service and Technical Support Team- Delivered high quality work through effective communication, reporting, task management, achievement of deliverables, and accurate & on-time delivery- Maintained organization and coordination of all business unit and functional teams in order to achieve project objectives

Tucson, Az

- Assessed internal organizations for process improvement opportunities- Lead several large scale process improvement projects including the launch of QuickBooks Online Communities and the eSubmission Contact Channel for QuickBooks- Coached Senior Leaders to teach and implement Six Sigma and Operational Excellence tools and thought process.

Tucson, Az

• Lead several teams of Customer Service and Technical Support Engineers who assist Intuit customers with QuickBooks related issues.• Responsible for providing guidance, coaching and career development to QuickBooks Technical Support Engineers on a consistent and on-going basis to deliver a great customer service and technical support experience.• Responsible for removing roadblocks and addressing pain points for QuickBooks Technical Support Engineers as well as implementing or re-evaluating processes in the QuickBooks organization.

Tucson, Az

• Responsible for (a) compiling and maintaining an integrated and comprehensive capacity plans, (b) managing planned capacity within target range, and (c) maintaining accessible & relevant performance reports, for several business units including QuickBooks Sales, Service & Technical Support, Quicken, Masterbuilder, Lacerte and Professional Tax.• Lead a team of scheduling analysts• Perform high level analysis of schedules and business parameters (operating hours, service levels, and off-phone activity) and use the results of this analysis to present recommendations that balance operational cost, employee satisfaction, and customer need.• Regularly interacted and negotiated with Outsourcers in India to coordinate capacity and resource requirements• Managed and reported on Outsourcer operational performance in relation to the established Statement of Work• Earned Green Belt Certification and completed 2 Six Sigma projects

Tucson, Az

• Accountable for generating, analyzing, and measuring scheduling models to include both phone and non-phone contacts for all sites including domestic and global service providers for business units including QuickBooks, TurboTax and Master Builder. • Analyze schedules and business parameters (operating hours, service levels, and off-phone activity) and use the results of this analysis to make recommendations that balance operational cost, employee satisfaction, and customer need.• Partnered with two Global Service Provider sites in India to schedule resources for phone and off-phone contacts

Tucson, Az

• Responsible for managing and coordinating tactical operational responsibilities including real-time queue management, agent schedule compliance and signed in time for the QBG-STS organization.• Partner with other departments including training, planning and analysis, and technology to coordinate resource capacity and department requirements.

Tucson, Az

• Responsible for providing technical support to customers using the Quickbooks product

Tucson, Az

- Assisted in high school recruiting process for U of A Football department- Coordinate professional recruitment visits

Tucson, Az

- Responsible for providing support to all Physical Therapists in the gym, pool, and evaluation rooms- Applied modalities, traction, and massage as directed- Lead patients through prescribed exercise routines, evaluated for effectiveness, and made recommendations as appropriate- Responsible for documenting patient progress and managing records

Mba, Business

Mba, Global Management

B.S., Exercise And Sports Science

Activities and Societies: President and Founder of the U of A Hawaii Club

B.A., East Asian Studies

Activities and Societies: Founder and President of the U of A Hawaii Club

Education record

Activities and Societies: Varsity Track & Field, Varsity Student Athletic Trainer, Junior Varsity Tennis