Stacy Huff Email & Phone Number

Mountain View, California, US

Mountain View, California, US

• Provide live support to QuickBooks Live bookkeepers
• Provide accurate answers regarding small business books
• Follow monthly cadence for categorizing, reconciling and distributing monthly reports
• Help develop internal processes and training documentation
• Assist team in managing over 300 sets of small business books

Mountain View, California, US

• Assist in developing a team of high-level performing agents
• Help develop process and procedure documentation
• Quickly and accurately respond to agent questions to assist customer-facing questions
• Work independently with little to no supervision and provide guidance for other agents
• Attend meetings to discuss and provide feedback on how to improve performance and metrics
• Work closely with other leads and managers to respond to and report product incidents

Mountain View, California, US

• Answer inbound calls regarding tax support questions
• Manage customer inquiries and resolve problems in a timely manner
• Multitask effectively with team to accomplish on-going training
• Work remotely and hold myself accountable

Newark, California, US

• Provide customer relations support via inbound and outbound calls
• Manage technical support questions and troubleshooting
• Resolve basic user how-to questions and provide information to enrich customer experience

• Manage home office for call center use
• Answer inbound calls regarding basic product support questions
• Utilize problem solving skills to troubleshoot installation problems

• Answer inbound calls regarding property tax questions
• Maintain and prepare monthly interest reports
• Prepare monthly bank reconciliations for five separate accounts
• Accept and process payment for property taxes
• Accept and process pay-ins from other county offices

Perform weekly maintenance on bond CD recordsPrepare and file monthly and quarterly tax returns in a timely mannerReconcile jury, bail bond special, bail bond securities, federal tax and cash bond bank accounts monthlyPerform morning deposit with coworkers on a rotating scheduleEnsure that other coworkers' duties are performed in a timely manner and office.

Prepare and file class c misdemeanor warrants•Manage and file paperwork associated with accounts•Work with merchants to resolve hot checks•Prepare and reconcile writer accounts•Manage and update spreadsheets of information regarding merchants & writers using Microsoft Excel•Answer telephone inquiries regarding accounts

Cary, North Carolina, US

• Write informative blog posts which pertain to customer’s company.
• Help boost SEO standings by creating thoughtful and well-worded posts.
• Work independently and continuously monitor my assignments.
• Work directly with clients to make sure that posts are up to their standards.

•Wrote blogs to help boost SEO rankings•Analyzed and chose keywords to help rankings•Answered support questions•Offered and performed demonstrations of product•Created 6 websites promoting software•Updated social media presences and engaged conversation with potential customers

Lewisville, Texas, US

• Prepare and serve food while promoting the product assigned.
• Represent both Crossmark and my assigned product in a positive light.
• Engage customers in product awareness and encourage them to purchase product.
• Provide relevant information for using product in everyday life.

El Dorado, Arkansas, US

• Handled cashier program while accurately ringing up customer’s orders.
• Ensured that customer’s had a positive experience by communicating sales and promoting products to them while they got their required items.
• Kept store clean and organized, as well as keeping the outside appearance orderly.
• Prepared store for morning shift.

Bachelor'S Degree, Information Technology

Education record