Stacy Rivas Email & Phone Number

Bank of the West was acquired by BMO on 2/3/2023

I'm managing production support from a business unit perspective in their Card Services Dept. That includes correcting customer issues, running production reporting, production audits etc.

I’m currently responsible for mitigating customer impacts that resulted from a system defect or outage. That resolution requires root cause exploration and correction. As part of the correction I guide development is establishing both detective and preventative controls to ensure that the issue isn’t repeated. I also coordinate the reversal of other.

Responsibilities included creating a pilot for Card Services Technology. In that, I conducted road shows of the process and business benefits to both technology staff and our business partners. As a result, the pilot was successful and implemented and department standard. In this position, I managed the quarterly release process and installed projects that.

Responsibilities included managing a project SDLC, issue reporting and tracking, management tracking reports and UAT testing support.

Responsible for translating business requirements into technical requirements used for project sizing. Duties also included user acceptance test case writing and execution.

Ba - Liberal Studies, Childrens Lit

Aa, Liberal Studies