Stacy Robert Email & Phone Number

Houston, Texas, Us

• Started a punch list documentation for all the accounts that TGS uses for Termination Checklist • Documented all of Legacy MagseisFairfield Software and Hardware to help with transitions from MagseisFairfield to TGS on what to keep, merge, or remove going forward• Migrated MagseisFairfield Geo Support file folder to the TGS File Server• Working on the EPC and Service Desk build-out to help move into a ITIL environment• Migrated MagseisFairfield emails and OneDrive to TGS via MigrationWiz BitTitian• Configured and flipped MagsiesFairfield profiles from MSFF domain to the TGS domain using ForensiT Tool• Helped with System Support and System Admin tickets in our Jira Service Management• Reduced the monthly Acquisitions Cell phone bill down by 40 – 50%• Helped kickstart the implementation of CodeTwo for the Marketing Team which helps with marketing branding, saves time, and money savings.

Lysaker, Oslo, No

• Helped with managing and maintain our Cloud SharePoint• Migrated Departments files from on-prem to SharePoint Cloud Department Files• Helped maintain the Synology Storage at both Air Liquide and Missouri City Location• Worked with Project Managers in setting up Vessel Accounts and equipment for Project Startups• Worked with employees with our transition from MagseisFairfield to TGS

Lysaker, Oslo, No

• Migrated employees’ profile from FairfieldGeo to MagseisFairfield when departments were acquired by Magseis via BitTitan• Manage and maintain the Desktop phones in the us Office Locations• Manage and maintain the cellphone plan and devices for the US location• Manage and maintain the badges for our Air Liquide location • Help manage, maintain, and distribute software (Office 365, Adobe, Snagit) for the company• Help implemented inTune for onshore and offshore device for the US location• Update and maintain IT How-To documentation to and upload them to SharePoint• Support Employees thru remote sessions via ConnectWise, Teams, or Logmein• Maintain, update, and support the SFTP Server, Global Mapper, and MESA• Tier One Oracle support• Helped with the building wiring along with the network planning and designing for Air Liquid building and Missouri City Office• VLAN and VOIP

Houston, Texas, Us

• Migrated employee profiles from FairfieldNodal to FairfieldGeo• Helped configured the network at our Houston and Missouri City locations using Active Directory and Meraki Switches• Moved employees’ units from the Sugarland location to the Air Liquid and Missouri City Location• Installed new servers and printers at our Houston and Missouri City locations• Setup and installed our VMWare Host 1 and 2 when we moved to our Air Liquid and Missouri City Location with ExaGrid for Tiered Backup using Veeam• Setup and maintained our Veeam backup for both Air Liquid and Missouri City location• Implemented Cloud base FTP (BrickFTP) and imported data from our previously FTP Server• Trained Fairfield Geo Employees on the programs I supported when we split from FairfieldGeo to MagseisFairfield • Implemented Proxy Click to help manage the Visitors to our Air Liquid and Missouri City Location

Houston, Tx, Us

• One-woman IT Department at the Houston Corporate Location• Planned and executed restructuring of Active Directory and Group Policy due to evolving lines of business • Migrated Gmail to Microsoft Outlook 365 Cloud Exchange with help from a vendor, and implemented Office 365 Business Premium to ensure the company was in compliance with Microsoft licenses• Provided end-user support for Executives, Software Development, Quality Assurance, and Sales Team• Managed and maintained Virtual Machines thru VMWare vSphere• Upgraded, installed, maintained, and consolidated servers in a VM environment• Created an Archive Server to store information from past employees and outdated documentation• Wrote policies and procedures for the IT Department• Improved the policy for naming convention for Laptop/Desktop to reflect device location • Implemented solutions for hardware and software • Implemented common preventive maintenance practices for hardware and software• Implemented Druva Cloud backup to all employees

Sugar Land, Tx, Us

• Responsible for installation and configuration of hardware and software for use onshore, offshore and in the corporate office• Responsible for 1st and 2nd level support to end-users in troubleshooting and resolving PC/Server problems• Added and removed users and devices in Active Directory• Added permissions and policies to users and devices in Active Directory• Pushed software updates and programs thru SCCM• Removed devices in SCCM for cleanup and reimaging • Facilitated remote desktop support session via various means • Updated and maintained Outage Log in SharePoint• Handle the task of creating, documenting, publishing and communicating policies and processes that impacted the Helpdesk • Collaborated with IT Service Desk Team Lead and IT Manager in ITIL framework implementation

Houston, Tx, Us

• Helped moved users from one location to another and set up new printers using Print Management• Provided direct customer support for DistributionNOW employees

Spring, Tx, Us

• Provided direct customer support for Industrial Networks hardware and software solutions• Worked as a resource for software developers providing test results for applications• Maintained detailed notes on support tasks for later review in ConnectWise• Provided reports on support work as requested

• Advised and implemented upgrades to hardware and software• Responded to site base hardware and software problems as they occurred• Implemented and maintained electronic documentation of employee hardware• Maintained the company's website using Adobe Dreamweaver• Designed and installed workstations and printers at secondary and tertiary locations• Added and removed users from the Server using Active Directory, programs, and group policies• Upgraded Outlook from using Windstream Hosting email to Microsoft Outlook 365 Cloud Exchange• Upgraded the company's capacity from one server to three servers including seven virtual (VMware vSphere 5.5) environment with redundancy from the main location to a secondary location with the help of vendors • Removed viruses from units, including Crypto locker from the server and used data recovery and shadow copies to restore 99.9% of the data

Harvey, Louisiana, Us

• Administered Cisco call manager and Unity, as well as Verizon mobile telecom devices and Blackberry accounts on BlackBerry Enterprise Server• Troubleshot network issues as relates to VOIP (Voice Over Internet Protocol) issues

Harvey, Louisiana, Us

• Maintained a pre-approved quote internal website (BuyTech) contents (categories that include groups, classes, items, and models)• Received technology quotes for the district and process before delivery to department or school• Worked closely with Vendors for best price quotes on technology purchases• Responsible for providing quotes to the requester• Assisted with day-to-day support issues; helping BuyTech users maneuver through the website• Assisted with configuring and deploying new technology at school sites

Harvey, Louisiana, Us

• Monitored communications status across the Local Area Network (LAN) and Metro Area Network (MAN)• Installed network hardware including peripherals and software with the LAN and MAN environments• Responded to site base hardware and software problems as they occurred• Responded to LAN and MAN administration tasks• Assisted in the configuration and setup of teachers website• Maintained security of electronic and print records with regard to confidentiality of student information and passwords that are issued for access to databases• Performed as network administrator in a Server 2003 environment for Patrick F. Taylor Science & Technology Academy (2008 to 2009 school year)Selected Contributions:• Summer Clinic: Maintained all inventory and kept a detailed spreadsheet, supervised co-workers, as well as repaired 800+ units.• Assisted coordination and setup of the East Bank Repair Shop• August Institute: Setup and Maintained a network for 5,000+ attendees for a training Convention held at the Morial Convention Center

Harvey, Louisiana, Us

• Performed mechanical and electronic component-level repairs• Performed preventive maintenance on instructional and administrative microcomputers • Maintained a complete and accurate repair log of maintenance activities• Evaluated and recommend mechanical and electronic test equipment necessary to smooth operation of the repair department• Maintained the proper parts inventory to insure timely repair of computers and equipment

Richfield, Minnesota, Us

• Virus and spyware removal, performed thorough diagnostics and troubleshooting• Performed data backups and transfers from old units to current units• Resolved customer issues, diplomatically handle customer’s comments and complaints

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Trained in computer system setup and operationsPerformed shipping and receiving and inventory management duties

Lake Buena Vista, Florida, Us

Bachelor'S Degree, Information Technology

Education record

Education record

Education record