I have been organizing vendor and craft events as a hobby since 2003. One of my favorite things is connecting amazing people with products they will love. In that process, I have made many amazing connections in the industry. As a fan of all things direct sales and MLM, social media and personal development, I decided to make this an official business.

• Responsible for collecting on outstanding receivables for an assigned portfolio of customers.• Current portfolio includes five customers with a combined credit line of 18 million and 90 million in sales per year. • Partnered with the customer, Sales, Branch, Credit, Accounts Receivables, and IT teams to identify the root cause of barriers that prevent the customer from paying invoices by their due date.

• Responsible for collecting on outstanding receivables for an assigned portfolio of customers.• Current portfolio includes five customers with a combined credit line of 15 million and 40 million in sales per year. • Partnered with the customer, Sales, Branch, Credit, Accounts Receivables, and IT teams to identify the root cause of barriers that prevent the customer from paying invoices by due date.• Developed process maps and work instructions for all teams that handle the account to ensure proper measures are taken from placement of order to payment of future invoices.• Subject Matter Expert for Commercial Collections teams for EDI and ePlatforms utilized for electronic invoice delivery. Developed documentation and training materials for use by collections teams.

• Responsible for working with a team to maintain the collective aging for an assigned region / market.• Met and exceeded daily goal to make 60 customer contacts per day to inquire about payment status. • Provide support to customers by resolving barriers that prevent the invoices from being processed for payment by working with Sales, Branches and Accounts Receivable teams to correct invoicing issues.

• I assisted customers with general account inquiries, provided copies of invoices and statements and archived account history. • I partnered with credit and collection teams to resolve credit holds on small balance accounts.• Assisted the legal team with pulling archived invoices and documentiation.• Provided the Credit Managers, Sales Managers and Collection teams with documentation related to their assigned accounts.

• Responsible for paying all invoices within terms for an assigned group of vendors. • I partnered with the Purchasing, warehouse, customer service teams and the vendors to resolve issues that prevented Grainger from paying • My responsibilities included working with the Purchasing and warehouse teams to ensure we are being billed correctly for the product we receive in a timely manner, resolving any pricing or receiving errors. • Goals included resolving issues in 30 days or less and keeping aging on vendor statements to 90 days or less.

• My main position within the Customer Service Team was as a Special Accounts representative where I was the main contact for the top 10 customers for LSS. This included our parent company Grainger. • I also assisted new customer service associates and customers with navigating our web site. • I was responsible for taking calls from customers for the Lab Safety Supply brand and re-order lines.• I handled all customer contact via email (upwards of 300-500 emails per day). • Responsible for maintaining and troubleshooting our EDI ordering system for our team as well as keeping stats on team productivity.

• I was responsible for interviewing, hiring, training and coaching the front desk and gift shop staff.• I was responsible taking general reservations, resolving any occupancy issues and handling the travel details of our regular guests. • In addition to checking guests in and out of the hotel, I provided them with excellent customer service and resolved any problems or conflicts that came up during their stay.• Maintaining, troubleshooting and upgrading our reservation system.

I worked directly with clients to find people to fill open positions with the best possible candidate. I also reviewed resumes and interviewed those who applied at Spherion to determine if they were a good fit for our current clients or future open positions. If I determined they were a good fit, I placed them with the client and then provided follow up coaching to the employee during their first 90 days.