Stacy Sawitzki Email & Phone Number

Remote

United States

General Electric

•Provide primary support and serve in response to customer and internally generated trouble tickets.•Conducting network troubleshooting and handling of incident and problem managements.•Work on the triage team to coordinate customer support inquiry to engineer resolution. •Prioritize, organize, and resolve tickets.•Isolate, identify and resolve complex hardware and software problems.•Installation: rack n stack along with cable management of network equipment.

Nfrastructure Employee, Contractor For Nys Office For Technology

•Oversee the connectivity of Data Center equipment and cabling of two sites and when needed the back up of Peer’s two sites.•Project Managed the ERB schedule; work closely with customers, weekly meetings, share documentation of work, and updates.•Adhere to timeline put forth by the customer’s schedule for network turn-up.•Scheduled Walkthrough with customers and Facilities department to determine equipment and rack placement. • Installed, Configured, test, and troubleshooting of switches / ports.•Utilities Network Associates Sniffers version 4.3 Model: ET02 for troubleshooting at the 4 Datacenters.•Maintain IP Database; VLAN and IP/subnet information to link servers and switches in conjunction with the creation of detailed and informative cable orders. •Coordinated with the Facilities Department for the installation of cabling.

•Network Monitoring message health status of servers and network equipment.•Moving Log files to backup storage•Monthly updates to servers•Phone assistance of sending message for call in customers•Log Sales Force tickets for CSMR customers

* Monitor/Maintain large voice and data networks.* Identify potential problems and escalate appropriately for review and resolution * Respond to major switching and routing failures.* Implement rapid trunk repairs with peers, local and long-distance carriers.* Provide excellent troubleshooting and problem solving solutions.* Worked with Field Services to install and configure WAN and LAN hardware.

Avaya / Vpnet Technologies

* Overall management of the companies product line equipment and customer routed networks.* Provided 3rd Level Technical support assistance with Installation and design configuration options to a variety of world-class customers using the company’s solutions.* Provided configuration support of hardware and software of VPN Manager Series, VSU Series of VPN Gateways and VPN Remote client.* Resolved routing issues of various topology setups involving firewall and proxy servers.* On-site installation of VPN equipment; cabling, configuration and testing. * Maintained accurate records and worked tickets till completion.