SaaS HR Technology company. Responsible for managing, retaining, and expanding the company’s largest strategic enterprise accounts. • Drive company success with three primary goals; 1) Client satisfaction, 2) Retain and grow customer revenue and 3) Capture new types of business with new products• Increase customer growth and retention by conducting executive quarterly business reviews (QBRs) to present client data, assess the level of satisfaction/risk, assure product adoption, identify additional business opportunities, and discuss ROI. Efforts resulted in an average contract retention rate of ≥94% and YOY upsell rate of over 25%• Take a value selling approach as a product expert focusing on our customers, their needs, and the beneficial outcomes our product offering provides them• Project management – work cross functionally on client projects including system integrations, validity studies, product enhancements, and requested custom projects • Hire, coach and develop enterprise Client Relationship Managers and provide guidance on best practices, client service, and team's renewal/expansion client discussions• Multiple President’s Club awards for both team and individual retention/expansion performance

• Owned the entire post-sales client experience including implementation, onboarding, training, renewals, expansions, and strategic account management• Expanded accounts through understanding client’s business goals & objectives, establishing strong relationships, and presenting product offerings that helped improve client processes• Presented onsite QBRs and annual client ROI reviews to drive business value & lock in client renewals and expansions; top rep in upsell quota for 4 consecutive years• Troubleshoot client issues, recognized at-risk clients and provided appropriate resolution

Residential property investment and management company. Responsible for:• Sales/Leasing - Handled leasing & management of properties including townhomes, duplexes & apartment buildings; Marketed properties through online advertising, social media and print ads; Managed resident relationships & screening; Prepared lease & all resident communications • Office Management - Managed company finances including budget, accounts receivable & accounts payable; Negotiated contracts with outside vendors & contractors

International manufacturing company. Responsible for:• Sales - Managed sales for eight state northeast territory; Presented product line directly to top level executives/owners; Oversaw retention and growth of all key major accounts; Identified & developed new business opportunities; Negotiated large client contracts• Events/Marketing - Organized and hosted all territory networking events & trade shows; Coordinated sponsorship opportunities