Stacy Surla Email and Phone Number
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My specialties are user experience, customer journey mapping, design thinking workshops, and training. I can travel anywhere for meetings and research. My company is a small woman-owned business. Message me for more information! http://stellarux.io/https://stacy816.wixsite.com/stsurlaBACKGROUNDStacy Surla is furthering a user-centered transformation in how we design and deliver products and services. Through design thinking, Lean UX, and Agile practices, her approach puts the user at the heart of each effort to deliver excellent customer experiences across digital and traditional channels. Ms. Surla recently led the project team standing up the Customer Experience Center of Excellence for GSA and the Office of American Innovation. She's past manager of User Experience for ICF’s government division. She is an adjunct professor at Maryland University’s iSchool, and serves on the editorial board of the Journal of Information Architecture. She is a twice-elected past officer of the Information Architecture Institute, a published author, and frequent speaker at user experience conferences.
College Of Information (Info), University Of Maryland
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Asst Director, Hcim ProgramCollege Of Information (Info), University Of MarylandWashington, Dc, Us
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Asst Director, Hcim ProgramCollege Of Information (Info), University Of Maryland Aug 2024 - PresentCollege Park, Maryland, United States -
Adjunct ProfessorCollege Of Information Studies (Umd Ischool), University Of Maryland Jan 2019 - Aug 2024Shady Grove, MarylandTeaches User Experience courses at the iSchool.
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DirectorStellar User Experience, Llc Sep 2021 - PresentMaryland, United States
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Vice PresidentMetametrics Inc Jul 2018 - Nov 2021Washington D.C. Metro AreaStacy Surla helps teams design and deliver products and services that work across digital and traditional channels. She integrates user-centered methods – including design thinking, Lean UX, and Agile practices – that put the user at the heart of each effort. Her career spans more than 30 years, with a concentration on bringing about human-centered transformation in not-for-profit and government settings. Areas of expertise include customer experience, user experience, digital strategy, knowledge management, content strategy, information architecture, and multi-channel service design. Clients include associations, state offices, and federal agencies including the Departments of Agriculture, Defense, Health and Human Services, Justice, Veterans Affairs, U.S. Agency for International Development, and the White House. -
Adjunct ProfessorKent State University Nov 2013 - Dec 2018Designed courses and taught information architecture and user research at the graduate level in the Information Architecture and Knowledge Management (IA/KM) department. -
User Experience Lead/PrincipalIcf Oct 2007 - Jul 2018Led the project team standing up the Customer Experience Center of Excellence at USDA for GSA and the Office of American Innovation. Developed ICF's Lean Volte process for integrating user experience into Agile teams, and applied it with clients including the National Cancer Institute, Centers for Disease Control, Environmental Protection Agency, Department of Justice, Navy, and Department of Health and Human Services. Facilitated design thinking and customer journey mapping workshops for government, utility, and healthcare clients. Built and managed the 20-person User Experience team in ICF's government practice. -
Member, Board Of DirectorsThe Information Architecture Institute Oct 2005 - Oct 2009As elected member of the Board, implemented institution-building measures in the volunteer, membership, and education arenas. Served as Treasurer and Secretary and manage staff. Led several initiatives, including Local Groups and Second Life. -
VolunteerAsis&T Jan 2002 - Oct 2009Community projects; edited column in ASIST Bulletin
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Information ArchitectMitre Corp Oct 2004 - Oct 2007Provided enterprise-focused information architecture services and planning for corporate intranet. Integrates Microsoft SharePoint sites with static websites, content management system, and repositories. Delivered IA and user research services for Portal development and redesign services for knowledge sharing websites, Digital Libraries, and web applications. -
Information ArchitectIbm Centers For E-Business Innovation Feb 2004 - Sep 2004Lead for 6-person team on Homeland Security's Map Modernization project (CMMI 3). Developed work products for Websphere Portal and database integration groups, in a rapid development environment. Developed user interfaces. Converted business processes into web-enabled workflow; provided dashboard access to program status; converted paper-based forms into online, wizard-based applications. Developed information architectures, gathered requirements, produced visual and technical deliverables, performed Section 508 planning, wrote proposals, led client presentations. -
Information Architect / Web ProducerLockheed Martin/Aspen Systems Mar 2000 - Feb 2004Managed White House Office of National Drug Control Policy and Anti-Drug Media Campaign websites. Delivered e-gov services, dynamic content, and video-on-demand. Led project teams for web, CD-ROM, video, and Flash products. Lead of Content Management System Working Group. Key member of Section 508 Working Group. -
Public Information Program CoordinatorThe White House, President'S Council On Year 2000 Conversion/The Rendon Group 1999 - 2000Combined government relations, media, and community organizing skills to produce over 40 Y2K public awareness events in the U.S., Territories, and Mexico. Worked with stakeholders at highest levels of state and local government and private industry. Liaised with TV, print, and radio stations in each locale. Produced video programs and radio segments.
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Senior Analyst/Vice-PresidentMetametrics Inc 1985 - 1997Planned and managed evaluation and implementation projects in Democratization and Justice arenas. Associate Project Director for federal projects. Clients included USAID, Department of Justice, Department of Transportation, and several State and Local governments. -
Associate Project DirectorBreakthrough Foundation 1983 - 1984Developed research methodology and co-directed all aspects of project design and execution for applied anthropology agricultural research project in Cameroon, West Africa.
Stacy Surla Skills
Stacy Surla Education Details
Frequently Asked Questions about Stacy Surla
What company does Stacy Surla work for?
Stacy Surla works for College Of Information (Info), University Of Maryland
What is Stacy Surla's role at the current company?
Stacy Surla's current role is Asst Director, HCIM Program.
What is Stacy Surla's email address?
Stacy Surla's email address is st****@****nfx.net
What is Stacy Surla's direct phone number?
Stacy Surla's direct phone number is +180496*****
What schools did Stacy Surla attend?
Stacy Surla attended American University, American University, University Of Maryland Baltimore County.
What are some of Stacy Surla's interests?
Stacy Surla has interest in Second Life, Children's Literature, See 1, Volunteerism, See Less, Neville Shute Novels, Cliff May Architecture, Serious Games, Digital Libraries, Arts And Crafts Movement.
What skills is Stacy Surla known for?
Stacy Surla has skills like Information Architecture, User Experience, User Centered Design, User Research, Usability Testing, Usability, User Interface, Content Strategy, Interaction Design, Information Design, User Interface Design, Heuristic Evaluation.
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