Innovate and implement a new cloud platform and software solution to eliminate escalating tech debt and operational scalability limitations. Led continuous Operations improvements, technology initiatives, systems development, and working process and optimization. Oversee 280+ team members, collaborate cross-functionally and manage partner/vendor relations, governance, and negotiations. Serve as lead operations and technology representative to C-Suite, departments, and partners.- Transformation from the 19-year-old FileNet System to a Cloud-based solution- Implementation of the new scalable Next-Generation Processing Platform- Enabled automation processing of 70% of orders by implementing a new AI, ML, and RPA cloud solution- $750K in annualized vendor savings - $3M in annualized labor and material savings- Enabled better visibility of high-cost and choke-point processes via automated Ops metrics- Improved Collaboration between Cloud Ops and Services Delivery via collaboration sessions- Implementation of new SOX compliance controls- Improved workplace culture and performance by hands-on leadership, launching new management training programs, development planning, motivating and productive team building events, regular performance and development reviews, and holding teams accountable

Created the Strategic Vision and Direction for the new SaaS Operations organization. Led the rally to implement an Agile DevOps process on a new state-of-the-art cloud platform within six months. Coordinated the unification of SW and HW teams in four countries across five product pipelines and platform architectures. Established best practices and systems to monitor performance and drove operational efficiencies and revenue improvement opportunities. Managed team development, business stakeholder collaboration, improved workplace culture, budgeting, data analysis forecasting, KPI, and SLA adherence.- Design and build-out of the cloud infrastructure and system health management system on Azure and AWS- Built global technology operations organization from the ground up - Systems, DevOps, Operations, Services, and Support. - Instituted new bug/issue tracking and analysis capabilities by defining and implementing a new unified issue management solution.- Implementation, continuous training, and execution of Agile tool sets and methodologies- New SaaS subscriber acquisition growth, increased loyalty levels and improved revenue via the new SaaS business strategy - Integration of the existing enterprise data center infrastructure to accommodate Hybrid Cloud interconnectivity- Developed a new 24x7 global technical operations helpdesk providing L1-L4 for debugging and customer-facing field support.- Introduced and deployed CI/CD process methodologies in product management, SW engineering, testing, and the Cloud Ops Team.- Reduced manual testing by implementing a new test strategy based on complete, partial, and unit regression testing- Standardized SLAs, KPIs, OKRs, and best practices across five new SaaS and Managed Services offerings.- Exceeded customer expectations SLAs in availability, reliability, performance, scalability, and security.- Developed new job descriptions and training for the SaaS and Cloud Ops organization.

Led the strategic planning and business transformation of Xerox DocuShare's COTS offering into a managed services SaaS solution. Designed and executed innovative technology roadmaps, annual operating plans, KPIs, and SLAs focused on ensuring technical alignment to deliver Strategic Business Initiatives and Objectives. Worked closely with Product Management, Marketing, and SW Engineering to build out a new solutions platform that delivered best-in-class service stability, reliability, scalability, and security. - Designed and launched the first SaaS offering focused on the high reliability of Xerox’s DocuShare ECM product.- Established global IT and engineering capabilities in the U.S., Canada, UK, Netherlands, Australia, and France in just six months.- Launched a new alpha product offering globally via MS Azure in just 90 days.- Completing the division's first-ever process mapping and runbook exercise, enabling rapid scalability.- Implementation of technology best practices at the functional, business, and enterprise levels - Led technical Sales Support for client RFPs responses, presentations, and contract negotiations.- Implemented primary and secondary platforms on public clouds in North America and Europe

Managed the Global Cloud Services and IT Infrastructure operations for Xerox’s Digital Services Group. Directly responsible for technical operations, data center operations, process documentation, reliability, vulnerability management, and security across over five PB of storage and over 10,000 servers globally. Delivered strategic IT analysis and consulting to support internal and client-based business objectives. Managed continuous improvements, IT budgets, partner relationships, account management, business reports, customer success, network design, disaster recovery, business continuity planning, security compliance, and RFP support. Influence outcomes by promoting progressive change and influencing others via coaching, collaboration, and joint problem-solving at the functional, business, and enterprise levels.- Responsible for operations management for data center and information technology operations across a dozen countries- Designed and build out the enterprise infrastructure architecture supporting SaaS, PaaS, and IaaS - Diverse Technology Operations experience across multiple industries, including Services, Manufacturing, Government, and Health Care - Transitioned multiple Xerox Lines of Business (LOBs) IT environments into the Centralized Cloud Service.- Deployed a single global pane of glass monitoring and management solution on Azure and Private DCs.- Implementation of technology best practices at the functional, business, and enterprise levels - Work closely with Product owners to understand and analyze product requirements, provide feedback, and deliver a complete solution

Led the technology sales solution design and implementations for the HR, Finance, and Accounting lines of business delivering business process redesign and business process outsourcing services. Initiated innovative transformational and evolutionary changes to the solution process to eliminate the problem of selling what couldn't be delivered.- Transformation of legacy processes of data gathering, solution design, pricing, and proposal creation by implementing reusable templates, data sharing, and analysis across solutions and pursuits and peer review and assessment criteria standards resulting in more competitive and accurate bids winning a higher percentage of pursuits.- Technology evolution from standalone hardware solutions to shared virtual machine solutions on blade infrastructure to reduce launch time from 3 months to less than 3 days.