Stacy Traylor Email & Phone Number

Phoenix, Arizona Area

9200 E Mountain View

outbound and inbound calls to schedule Health Plan members that are eligible for their one-time Health assessment explain the benefits documentation Health Plan member feedback

Assist customers with various inquiries or concerns related to U-Haul products and servicesReceive incoming calls from customers across the US and CanadaProvide professional and curteous service at all timesActively listen to customers concerns, make informed decisions, and take proper course of action to come to a positive resolution with the goal of offering a reasonable resolution to the customer, and retain the customers current and future business.

Work with customers to satisfy medical accounts in a timely mannerHandle all calls in a professional manner while taking inbound calls and making outbound callsDocument all customer contacts and attempts in our collections system computerNegotiate payment plans and settlements and setup monthly automatic deductionsSend notices as necessary to resolve accountsRequest itemized statements to confirm legitimacy of debt to customerAdhere to FDCPA and HIPAA policies and regulationsOther related duties and responsibilities as assigned

Manage daily sales reporting, counts and recordsProviding training and communications to employeesPrice changes along with shrinking margin awarenessSalesOffering color matching techniques to customers in order for a successful sale

Outside sales representative who traveled to participating retailers to offer features and benefits of the represented merchandise: Samsung cameras, LED/Smart/3D TV’s, camcorders, major game consoles, etc.Conducted store demos to provide customers a visual on how to use the electronic devise/appliances and their participating accessoriesProvided excellent customer service and sales supportProvided training to retail store associates on basic FAQ’s on the merchandise to improve sales

Contract with staffing service-IT OperationsData entry of all clients files.A-Zassignment completed.