Stacy Turos Email & Phone Number

Texas, United States

Richardson, Texas, United States

CFTB is a non-profit group that repurposes donated computers into systems that can be used by the visually impaired.

(Continued to teach classes 2 days per week while in the Director position.)► Built, managed and supervised a cohesive team• Managed daily activities of 14 department staff members, providing a well-defined work direction and set of priorities.• Approved, supervised and managed the yearly schedule of 45 class topics, 1200 scheduled classes, and 10,000 students in attendance.• Developed a team environment which included staff’s input in the operation and implementation of the training center’s activities, utilizing staff skills in their area of interests and ability.► Provided strategic direction and guidance for all department staff• Identified and capitalized on alternative market segments/potential clients by developing new classes, partnerships/events, and campaigns.• Researched and set the direction for new products/topics, balancing new technology trends against revenue potential.• Developed a systematic approach to resolving operation challenges that arise resulting in successful outcomes.► Fiscal Responsibilities• Managed a $1M+ budget focusing on increasing revenue and decreasing expenses, resulting in exceeding the yearly net goals.• Analyzed financial performance data weekly throughout the fiscal year to help define needed adjustments. • Prepared yearly budget requiring comprehensive financial review of department expenses with the attention on efficiently maximize all expenditures.

(Continued to teach classes 3 days per week while in the Director of Instruction position.)► Manage instructors• Balanced the instructors’ expertise and proficiency to ensure coverage for the demanding daily class schedule.• Updated instructors’ knowledge by providing training focused on changing computer software and technology.► Monitor evaluations• Reviewed class evaluations daily looking for repeated comments where training adjustments should be implemented.• Resolved client and classroom issues by advising instructors with corrections focusing on an improved student experience.► Developed new classes• Researched emerging trends and developed new class series– SharePoint, PDF Accessibility, and Office 365.• Worked with clients in the process of major software roll-outs to develop a training plans utilizing an approach to meet their training goals.

(Taught classes 4 days per week while in the Instructor position.)► New staff• Hired and mentored new teaching staff using a mentor/apprenticeship model. • Created schedules to implement new instructors into the classroom.► Teaching Style/Course curriculum• Developed and implemented an active learning inquiry-based style to increase students’ training experience.• Enhanced curriculum to target more diverse students representing various job functions and industries.

Trained the owner, managers, and staff of new and established franchises to profitably operate their own businesses.

Managed all store operations, including sales, customer relations, production, bookkeeping, and inventory control.