Stacy Zarembski Email and Phone Number

Dog walking, dog boarding, and dogsitting services.

Responsible for accurately processing sales requests for predetermined number of internal sales representatives in a timely fashion. Outline of activities may include: validating sale with customer (outbound calling), expectation setting, processing necessary order information for seamless handover to implementation (salesforce), project management of all orders through install, validating billing accuracy (icoms). Provide weekly & monthly specialized reports on activity. Main point of… Show more Responsible for accurately processing sales requests for predetermined number of internal sales representatives in a timely fashion. Outline of activities may include: validating sale with customer (outbound calling), expectation setting, processing necessary order information for seamless handover to implementation (salesforce), project management of all orders through install, validating billing accuracy (icoms). Provide weekly & monthly specialized reports on activity. Main point of contact for customers & sales representative throughout order cycleWorks in conjunction with other business services support groups, including billing and provisioning Insure the total satisfaction of all Business Class customers with the processing and completion of their contracted work requestsOther duties as assigned by Manager and/or Supervisor Show less

Coordinate with the customer and Account Executive to confirm work requirements and schedulingNotify Account Executives and other appropriate team members of all order activities including order dates, completions, cancellations and not done ordersMake outbound calls to schedule orders with customersAccurate and timely order entry of all Time Warner Cable servicesCorrect rejected orders as needed and follow up with customer if necessaryExtensive knowledge of CloseTabs and… Show more Coordinate with the customer and Account Executive to confirm work requirements and schedulingNotify Account Executives and other appropriate team members of all order activities including order dates, completions, cancellations and not done ordersMake outbound calls to schedule orders with customersAccurate and timely order entry of all Time Warner Cable servicesCorrect rejected orders as needed and follow up with customer if necessaryExtensive knowledge of CloseTabs and SalesforceAnswer incoming billing, scheduling or escalated callsAccurately resolve customer concerns via Remedy in a timely mannerCommunicate with other departments as necessary to assure services work properly to the customer’s satisfactionOther duties as assigned by Account Executives and SupervisorsMain point of contact for customers throughout the order cycleTQS Nomination by direct supervisor Show less

Review hourly error reportReview Customer Service Representatives work orders and correct as necessaryPoint of resource for representatives related to work order accuracyOutbound calling to customers as neededProcess daily correspondence sent to company e.g. daily mail, written customer concernsProcess payments daily by applying to accounts, processing deposit slips and delivery of all monies to courierProcess work order payments received from new or current… Show more Review hourly error reportReview Customer Service Representatives work orders and correct as necessaryPoint of resource for representatives related to work order accuracyOutbound calling to customers as neededProcess daily correspondence sent to company e.g. daily mail, written customer concernsProcess payments daily by applying to accounts, processing deposit slips and delivery of all monies to courierProcess work order payments received from new or current customers.Expressing Thanks received by Customer Service Representative Show less

Face to face contact with customers at Payment CounterProcess all customers transactionsMake payment arrangements with delinquent customersIssue new and accept returned equipment from customersAccurately handled and reconcile money on a daily basisThorough explanation of all billing questions